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Overview:
Over 100 years in business, the Arrow Group of Companies has led the way in developing service focused transportation solutions by working with a broad range of customers, hauling a wider variety of products, and expanding our presence throughout Canada and the United States. Arrow is an industry leading transportation, distribution and materials handling organization.
The Kamloops Fibre Trucking Division specializes in serving key customers by hauling wood fibre, including wood chips, sawdust and hogfuel, from various origins to key customer destinations in the Interior and Lower Mainland BC. Approximately 160 employees report into Kamloops Fibre Trucking Division including Company Drivers, Lease Operators, Shop Staff and Office Staff.
We Offer:
- Competitive Pay
- Pension matching progam
- Competitive Vacation Policy
- Extended Medical benefits including dental, pharmaceutical, paramedical, life insurance, short and long term disability insurance and more…..
We promote from within! A career with a growing organization backed by the stability of a company that has been in business since 1919!- Shiftwork required
Responsibilities:
Under the direction of the Division Manager, the Transportation Coordinator’s primary role is to coordinate and oversee the routing and scheduling of our daily trucking services to meet customer requirements focusing on maximizing payload and productivity in a safe and effective manner.
- Assists with the planning, coordination and oversight of the routing and scheduling of drivers and achieve maximum truck utilization.
- Assures compliance with time schedules applicable laws, codes, rules and regulations.
- Ensures the drivers have the proper instructions to perform their duties safely and listens to all driver concerns and acts on them appropriately.
- Ensures that schedules are carried out in an effective and efficient manner. Coordinates the daily assignment of company and contracted resources to maximize equipment productivity and payload while maintaining a high level of customer service.
- Manages the daily operations of the dispatch office. Makes necessary adjustments for road closures, overloads, lateness and related problems. Communicates regularly with the drivers to assist and manage implications caused by truck problems, lateness and accidents. Communicates with the customer to report compliance to daily targets as well as course of action should deviation to plans occur.
- Communicates with the Primary customer to exchange information, coordinate activities and resolve issues, concerns and questions regarding trucking services, customer site and/or driver issues.
- Follow all workplace safety policies and compliance regulations participate in identifying hazards
- Comply with all rules and regulations, protocols and established metrics
- Continuously surveys the existing trucking program for safety and cost improvement opportunities and advises the manager of ways to improve current systems.
- Assists in the implementation of policy and process improvement.
- Confers and coordinates with Operations Supervisor regarding repairs and preventative maintenance schedules and timelines.
- Schedules and coordinates required driver training and orientation.
- Responsible for collecting and reviewing driver paperwork and ensuring it is complete, accurate and timely.
- Other duties as assigned by the Operations Supervisor and Division Manager.
You Possess:
- Preference will be given to those with post-secondary Education and/or relevant transportation industry experience
- A positive attitude and a continuous improvement mindset
- Embodiment of Arrow’s Core Values: Safety, Quality, Integriy, Responsibility, Teamwork and Fun!
- Strong organizational skills
- Strong safety mindset
- Quality oriented
- Demonstrates strong communication skills both verbally and written
- Computer proficiency – Microsoft Excel, Google. Ability to learn new software applications.
- Provide internal and external Customer Service excellence
- Self-starter
- Exceptional Problem solving skills
- Being mechanically inclined is a valuable asset
