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ASSISTANT MANAGER, VISITOR WELCOME
Temporary Part-Time (Up to 24 hours over 4 shifts per week; must be available to work weekdays, evenings and weekends; including a minimum of one weeknight (Wednesday or Friday) and one weekend day per week, as well as over the holiday periods)
ART + AUDIENCE + LEARNING
Are you energized by the idea of working in Canada’s leading art museum, surrounded by great art, award-winning programs and big ideas? Would you thrive working with colleagues who are leaders in their field, from a variety of professional backgrounds? Do you believe art has the power to spark conversation, create community and change lives?
Located in Toronto, the Art Gallery of Ontario (“the AGO”) is one of the largest art museums in North America, with a collection of close to 100,000 works. Through the collection as well as collaborations with leading museums around the world, the AGO presents wide-ranging exhibitions and programs to approximately 1 million visitors annually.
We are currently seeking a Temporary Part-Time, Assistant Manager, Visitor Welcome to join our Visitor Experience team. Under the direction of the Associate Director, Visitor Welcome, the incumbent will work as part of a team of Assistant Managers to manage the visitor and member experience on a day-to-day basis with an emphasis on membership sales, renewals and upgrades. Determines/assigns tasks and manages Visitor Welcome staff and volunteers, coordinates the delivery of all visitor experience and member support services. Responds to and solves customer service issues; liaises with Visitor Experience operations, Contact Centre, Group Sales and other departments to facilitate smooth flow of gallery programs and access. Assists and provides insights in the development of an overall customer centric strategy and program for enhancing Gallery services for all visitors.
Interested so far? Learn more about why AGO would be a great fit below.
The Gallery continually strives to create a safe and inclusive workplace. We offer diversity and inclusion training to our staff and volunteers so they can continually learn and contribute to fostering a supportive environment where people feel comfortable to come to work as they are.
The mental health of our employees is also very important to us. We offer our employees programs that support wellness and enhance the job experience. If our employees need assistance, employee assistance program (EAP) services are available to them. The Gallery also takes part in the city and province’s reciprocal benefits program, allowing our employees access to city and province discounts.
What are the benefits and highlights of working at the AGO?
- Competitive salary
- Discounts from the Provincial/City Reciprocal Agreements (Free admission to museums, the CN Tower & Discounts off amusement parks, city attractions, hotels, wine tours, Second City, the Ontario Science Centre, and much more!)
- Discounts to GoodLife Fitness
- Free tickets to every major exhibit at AGO
If this sounds like an opportunity you are looking for, apply now!
The ideal candidate will have the following qualifications, skills, and experience:
- At least two (2) years of managerial experience in a customer service, box office, art gallery/museum and/or hospitality environments
- Comprehensive knowledge of Gallery exhibitions, cultural and special events, visitor reception and support services.
- Comprehensive knowledge of ticketing and membership structures, systems and processes.
- Detailed knowledge on technology hardware related to the entry of data information and issuance of tickets and processing of memberships.
- Well-developed interpersonal and public relation skills. Able to positively interface with senior personnel, AGO employees, volunteers, members, donors and visitors.
- Well-developed verbal and written communication skills.
- Post-secondary education in a related field.
- Directly related experience of implementing Front-of-House best practices for Museums, Art Galleries or other cultural/entertainment venues.
- Directly related experience managing, supervising, training and scheduling front-of-house part-time staff.
- Working knowledge of sales techniques and ability to motivate staff to sell and up-sell memberships, tickets, souvenir books and other products.
- Directly related and recent experience in membership sales and fundraising practices in a not-for-profit environment.
- Understanding of and commitment to superior client servicing.
- Extensive experience in computer programs such as Raiser’s Edge, Admits Ticketing System, Windows, Microsoft Office Suite.
- Experience using Tessitura CRM System is an asset.
- Well-developed organizational, administrative skills.
- Demonstrated ability to exercise sound judgement in a fast-paced environment.
We invite individuals who reflect the diversity of our visitors to apply by submitting a tailored cover letter and CV. If you would prefer to submit your application in person, please leave it with our Shipping Dock addressed to the People Division which is located next to our Jackman Hall entrance on McCaul Street. The hours are you able to drop off your application are 8:30AM until 4:00PM Monday-Friday.
We thank all applicants but must advise that only those selected for interviews will be contacted. In accordance with the Ontario Human Rights, Accessibility for Ontarians with Disabilities Act & the AGO’s Recruitment & Selection Policy for Staff, a request for accommodation will be considered throughout the hiring process.
The Art Gallery of Ontario is an Equal Opportunity Employer.
