Log In
Sign Up
COORDINATOR, TICKETING SERVICES & DATABASE ADMINISTRATION Temporary Full-Time (35 hours per week) ART + AUDIENCE + LEARNING Are you energized by the idea of working in Canada’s leading art museum, surrounded by great art, award-winning programs, and big ideas? Would you thrive working with colleagues who are leaders in their field, from a variety of professional backgrounds? Do you believe art has the power to spark conversation, create community and change lives?
Located in Toronto, the Art Gallery of Ontario (“the AGO”) is one of the largest art museums in North America, with a collection of close to 100,000 works. Through the collection as well as collaborations with leading museums around the world, the AGO presents wide-ranging exhibitions and programs to approximately 1 million visitors annually.
We are currently seeking a Temporary Full-Time, Coordinator, Ticketing Services & Database Administration to join our Visitor Experience team. Under the direction of the Manager, Visitor Experience Operations, the incumbent will ensure the day to day and long term operational and commercial effectiveness of all aspects of the AGO’s ticketing system supporting AGO admission and exhibitions, education products and special events.
Interested so far? Learn more about why AGO would be a great fit below.
The Gallery continually strives to create a safe and inclusive workplace. We offer diversity and inclusion training to our staff and volunteers so they can continually learn and contribute to fostering a supportive environment where people feel comfortable to come to work as they are.
The mental health of our employees is also very important to us. We offer our employees programs that support wellness and enhance the job experience. If our employees need assistance, employee assistance program (EAP) services are available to them. The Gallery also takes part in the city and province’s reciprocal benefits program, allowing our employees access to city and province discounts.
What are the benefits and highlights of working at the AGO?
- Competitive salary
- Discounts from the Provincial/City Reciprocal Agreements (Free admission to museums, the CN Tower & Discounts off amusement parks, city attractions, hotels, wine tours, Second City, the Ontario Science Centre, and much more!)
- Discounts to GoodLife Fitness
- Free tickets to every major exhibit at AGO
If this sounds like an opportunity you are looking for, apply now!
The ideal candidate will have the following qualifications, skills, and experience:
- Minimum 2 years experience with Microsoft SQL and Crystal Reports.
- Minimum 2 years directly related professional experience in back-office customer service environments administering a variety of systems and data sources.
- Minimum 2 years experience with various ticketing software packages, preferably with museum ticketing systems.
- Knowledge and experience with data analytics, reporting software, data warehouses.
- Advanced Excel skills.
- Knowledge of HTML code and usage for shopping cart sites.
- Well-developed knowledge of ticket sales and customer service practices, especially in the cultural/entertainment industry.
- Highly developed and demonstrated customer relations skills to engage and interact with internal customers and AGO patrons including providing information and responding to inquiries and complaints.
- Demonstrated experience writing documentation and department procedures.
- Well-developed verbal, written, interpersonal and organizational skills.
We invite individuals who reflect the diversity of our visitors to apply by submitting a tailored cover letter and CV. If you would prefer to submit your application in person, please leave it with our Shipping Dock addressed to the People Division which is located next to our Jackman Hall entrance on McCaul Street. The hours you are able to drop off your application are 8:30 AM until 4:00 PM Monday – Friday.
We thank all applicants but must advise that only those selected for interviews will be contacted. In accordance with the Ontario Human Rights, Accessibility for Ontarians with Disabilities Act & the AGO’s Recruitment & Selection Policy for Staff, a request for accommodation will be considered throughout the hiring process.
The Art Gallery of Ontario is an Equal Opportunity Employer.
