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Application Deadline: 2 June 2024
Department: Customer Care
Employment Type: Flexible
Location: Vancouver
Compensation: $22.50 / hour
Description
Hey, we’re Article. We’re an online furniture company creating remarkably better furniture experiences one sofa at a time. As a Customer Care Associate you’re the face of Article to our customers making every customer interaction a delightful one.
We’re looking for Casual Customer Care Associates to join us on Monday, June 24, 2024 for weekend coverage.
Availability
Our Customer Care Centre is open from Mon-Fri 6 am – 7 pm PST and Sat-Sun 7 am – 7 pm PST.
Casual staff members must have a minimum availability of five days per week, including mandatory availability on Mondays, Fridays, Saturdays, and Sundays. While you may be scheduled for just one weekend day, there may be instances where both Saturday and Sunday are required. Work schedules will be provided at least two weeks in advance, with specific start times varying within a specified range.
We Require Individuals With Flexible Availability. The Shifts You Will Be Assigned To Will Typically Be Between The Following Hours (all Times Are In PST, Please Convert This Into Your Own Timezone)
- 9:00 am – 5:00 pm PST
- 11:00 am – 7:00 pm PST
If you are interested in joining our team, please ensure that you can accommodate these shift timings as part of your availability.
Training Schedule
New Particles will complete two weeks of full-time training which will happen Monday to Friday from June 24, 2024 – July 8, 2024 with daily hours of 8am – 4pm PST.
For the first 6 weeks, there is a holiday blackout, meaning you will not be able to book any time off during this period.
Location: Remote (The comfort of your home)
What We Provide
- Laptop, second monitor, keyboard, mouse, and headset
As a Casual Employee
- After your first two weeks of training, you’ll be supporting weekend coverage (Friday, Saturday, Sunday) plus available weekdays
- To start, you’ll work closer to 5 shifts per week. Shifts may fluctuate between 3 to 5 shifts in the next few months based on contact volume
- More shifts are available based on your availability and demands of the business
- $22.50 per hour + 6% vacation pay
- 25% discount on all Article furniture
What You’ll Do
The Article Customer Care team always strives to offer a remarkably better customer experience through a variety of channels including phone, email, chat, and more. This role is for you if you enjoy working independently while providing resolutions to our customers through authentic connections.
Get To Know Our Team
We have over 50 Customer Care Associates working closely with different departments including Logistics, Marketing, Creative, and Product teams to ensure a seamless experience for our customers.
We provide a balanced approach when evaluating your performance to provide specific feedback on how and where you can grow (from promotions to special projects). We believe in providing timely, honest and thoughtful feedback. When you first start with us, you will work closing with your Customer Care Team Leader to make sure you’re set up for success.
As a team, we walk the walk when it comes to Win Together, your teammates and managers have your back and create a supportive workplace of respect, fairness and fun.
Who You Are
As a Particle (people of Article), you will have a high level of empowerment to solve challenging, meaningful customer problems the best way you can. Our Customer Care team is one of the only departments that speaks to our customers and therefore have valuable knowledge of what is important to our customers and what needs to be improved to better operate as a business.
- You love solving problems
- You’re looking for a flexible schedule which allows you the freedom you need in your life
- Bringing in a customer-obsessed attitude and build genuine connections to help create life-long Article customers
- Providing remarkably better customer experiences via phone calls, emails, and live chats
- You’re tech savvy, and you can quickly shift between multiple software applications. We use Slack, G Suite, and our internal technology (ERP-like system)
- You’ll need to have a stable internet connection with a speed of 30 mbps (ideally 50 Mbps)
#INDARTICLECC