Ascendion | Engineering to elevate life
We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:
Build the coolest tech for world’s leading brands
Solve complex problems – and learn new skills
Experience the power of transforming digital engineering for Fortune 500 clients
Master your craft with leading training programs and hands-on experience
Experience a community of change makers!
Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.
About the Role:
Job Title: Clerk
Key Responsibilities:
Conduct production sampling, and other quality assurance testing measurements that provide information critical to assessing process execution and customer experience
Meet service level requirements of delivering quality assessments on time
Perform data entry and data research activities
Respond to questions and requests from management and key stakeholders
Execute and provide recommendations for process improvements and/or operating procedures
Calibrate performance standards with peers and dedicated line of business
Document procedures in accordance with established policies
Generate and distribute updates and reports as needed
Perform compliance testing and reporting for multiple lines of business
Perform other duties and tasks as assigned by leadership team
We are looking for individuals who excel in a team environment, have strong communication skills, time management skills, integrative thinking skills, and the ability to adapt to change quickly
Minimum Qualifications:
Experience preferably in the Financial Services industry
Experience working with G Suite applications, including G-Sheets, Documents and Slides.
Keen analytical skills with an appetite to drive change
Proven ability to perform in a highly agile and constant developing environment
Affinity for technology with solutions-based mindset
Strong time management skills across a variety of deliverables. Ability to prioritize, multi-task and take action quickly
French / English Bilingual (required)
Desired Qualifications:
College or University Degree
Experience in the Financial Services Industry, including experience in Fraud and credit bureau disputes
Experience with Quality Assurance, or Compliance, or Monitoring
Strong knowledge of Fraud and/or Servicing and/or Loss Mitigation processes.
Ability to create and document clear, concise, and inclusive observations that are conducive to agent success in delivering a positive customer experience.
Excellent communication: written, verbal and presentation
Ability to train and present material to internal stakeholders and external parties
Ability to work effectively as a team with various personality styles, competing priorities both virtually and interpersonally
Location: Toronto, ON
Salary Range: The salary for this position is between $25,000 – $30,000 annually. Factors which may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.
Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [long-term disability insurance] [short-term disability insurance] [5 personal days accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State] [10-15 days of paid vacation time] [6 paid holidays and 1 floating holiday per calendar year] [Ascendion Learning Management System]
Want to change the world? Let us know.
Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let’s talk!
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