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Inbound Customer Assistance Representative – Tier 1
Are gas prices breaking your bank? Is your commute to and from work taking up valuable personal time? ASG’s Work from Home solution is waiting for you. We supply the computer and software needed.
Start Date
14-Aug-2023
Location:
Work from Home – Canada
Employment Type
Permanent Full-Time
Application Closing Date
31-Jul-2023
As a full-time Work from Home Customer Assistance Representative in our Tier 1 Group, you’ll represent one of the world’s best-loved brands as the trusted Canadian voice of a major automotive manufacturer. You’ll provide exceptional customer service to vehicle owners with concerns about almost everything, including warranty coverage, repair issues, dealership concerns and vehicle features, escalating complex cases to the Tier 2 Group for more specialized support. When you listen calmly and patiently, respond with helpful solutions and accurate information, and take every complaint seriously, you’ll reduce their stress level and improve their day.
For this fast-paced, collaborative team, we hire reliable people who like to help people, and they enjoy helping each other too! You’ll need to be able to work varying 8-hour shifts Monday to Friday between 0800 and 1800 EST.
We need you to have a high school diploma, strong communication soft skills and computer literacy with at least six months of customer service experience. In addition to a passion for helping people, you’ll need problem-solving abilities, a great work ethic and a sense of urgency, and the ability to work independently with minimal supervision. Automotive industry knowledge and previous call centre experience are considered assets.
Work from Home associates needs to have a quiet home office space, high-speed internet, a dedicated feature-free landline, and the ability to hardwire your internet modem to the equipment we supply.
We’re looking for people who put people first.
Apply Now
About ASG
We provide expert assistance for moments that matter.
Now part of Foundever Group, Assistance Services Group (ASG) is committed to building positive and lasting relationships with our clients’ customers, associates, and citizens. For over 66 years, we have provided enterprise-wide services addressing needs across various industries, including automotive, healthcare, insurance and legal. But regardless of the industry, our goal remains the same: to provide timely assistance and information for the moments that matter most. Whether it’s car trouble in the middle of nowhere or a child’s fever in the middle of the night, we pride ourselves on being there 24/7 with prompt, professional and experienced help.
We believe in relationships, value, change and YOU.
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LOVE YOUR CAREER!
Foundever Group is committed to Global Ethics and is an equal opportunity employer. We are committed to fostering a diverse, inclusive and equitable work environment where all associates are represented, supported and treated with fairness and respect. We believe in selecting, developing and rewarding the best candidate for the job based on the requirements and responsibilities of the role. If you are contacted for any opportunity with us and require any accommodation during the recruitment and selection process please be sure to communicate your needs with your recruiter. Any information shared will be treated confidentially and will only be shared in order to provide a positive and accessible candidate experience.
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