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The Administrative Assistant (Delinquency Assistant) is responsible for providing administrative and accounting support and assists in the collection of debt owed to the Strata Corporation. They use a variety of means to contact individuals who have defaulted on debts and/or who have not paid past-due bills. The Delinquency Assistant usually works in a call center with other representatives/assistants, although they may telecommute from a remote location such as a home office.
Key Duties:
- Monitor and maintain assigned accounts though follow up and possibly implement alternative payment options
- Make collection and billing calls to reduce the lost assets of a a company and delinquent payments
- Other duties as assigned
- Completing and verifying Form Bs
- Drafting and sending demand letters
Requirements
- General skills an abilities to perform basic credit and collection functions
- Skill in the maintenance and control of appropriated data collection and record keeping systems
- Knowledge of Microsoft Office products (Word, Excel, Outlook, etc) at a proficient level
- Knowledge of conflict resolution techniques at a proficient level
- Professional customer service skills
- Self-motivated, proactive, detail oriented and a team player
- Time management and time critical prioritization skills
- Related education
- 0-3 years of directly related or closely related experience
Benefits
- Potential for Hybrid Work Model – opportunity to combine in-office with remote work-from-home
- 37.5 hour work week
- Paid vacation
- Paid Personal Days
- Paid Sick days
- Three additional paid Statutory holidays
- Extended Health and Dental benefits and a Life insurance plan 100% funded by employer
- Long Term Disability insurance, paid by the employee
- Opportunity to apply for full-time, permanent roles within the company
- Certified “Great Place to Work” by employees 3 years in a row
