Associa Looking for Assistant Community Manager at Calgary, Alberta, Canada Full Time

At C-Era Property Management & Realty, An Associa® Company, serving others is our calling. We are passionate about our services, and we live for our customers. We have high expectations and a career at C-ERA means challenging yourself to always be better.

As the Assistant Community Manager, you will be providing clerical and administrative support to the lead Community Manager(s). You should be comfortable managing a variety of administrative tasks each day with a focus on providing timely customer service and producing detailed and accurate reports, correspondence, and results. You will provide service for internal customers and communicate with external vendors and clients on a regular basis.

Please note: This role is the first step towards moving into a Community Manager position. Our hope is that this individual will be motivated to eventually be licensed and promoted to a full Community Manager role.

Other Responsibilities include but are not limited to:

• Creating notice of proposed sanction letters, sanction letters, and chargeback letters
• Creating and distributing notices electronically
• Creating and tracking work orders
• Updating owner/tenant information in C3 and filing documents in the unit files
• Filing all documentation related to a property in the correct folders (physical and/or electronic)
• Booking and tracking moves including contacting the security company, if required
• Processing an owner/tenant purchase of fobs, garage remotes, and keys
• Replying to owner and tenant questions and concerns when able
• Actively researching to find answers to clients’ questions and/or contacting internal subject matter experts for support in answering questions
• Creating and maintaining multiple tracking spreadsheets
• Sending mailouts by mail and/or electronically
• Tracking parking & storage leasing
• Processing cheque requests
• Knowledge of communities, condominium and homeowners associations an asset
• Strong written and verbal communication skills
• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.)
• Professional customer service skills
• Self-motivated, proactive, detail oriented and a team player
• Time management and time critical prioritization skills
• Post-secondary education in Business Administration or equivalent is preferred
• Experience, or knowledge of Condominium Management would be a strong asset

Requirements

• Knowledge of communities, condominium and homeowners associations an asset
• Strong written and verbal communication skills
• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.)
• Professional customer service skills
• Self-motivated, proactive, detail oriented and a team player
• Time management and time critical prioritization skills
• Post-secondary education in Business Administration or equivalent is preferred
• Experience, or knowledge of Condominium Management would be a strong asset

Benefits

• Competitive total rewards package
• Internal training and educational benefits
• Discounts on variety of goods through Associa Advantage program
• Paid time off including vacation, sick, additional statutory holidays, and personal days
• BenefitsPLUS program for wellness costs
• A great team to work with – we’ve been certified as a Great Place to Work by our employees 3 years in a row!

Associa is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. Associa does not in any way discriminate on the basis of race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status or any other characteristic protected by country, regional or local law.

Aug2023