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The Position
We are looking for full-time bilingual Customer Solution Agents to work from home that can really connect with consumers, “wow” them, and provide the right self-storage advice and solution.
We promise:
A fully remote, work-from-home position with full support and resources from corporate head office
No cold calling and you’re not on the clock. Inbound calls only
Competitive hourly rate with annual merit increases
Full benefits program and incentive plans
This position offers the Customer Solutions Agent the opportunity to conveniently work from home on a permanent basis, with the option of working at the office. The national corporate head office is located at 1740 Argentia Rd, Mississauga, ON.
Requirements
Bilingual in English and French
Ideally, up to 2 years of previous experience in an inbound call centre environment or 1 year or more of customer service experience in a non-call center environment with proven success of using sales techniques to drive revenue
Excellent communication skills
Ability to persuade and create that “wow” experience
Problem solver with ability to make quick decisions on the fly
Ability to exhibit active listening while attending to customer needs
Able to work independently with minimal supervision
Responsibilities
Handle all inbound calls, delivering a world-class customer experience.
Communicate effectively to customer correspondence via live chat and email.
Work with a call script as a guide but creatively make it your own.
Provide product knowledge and solutions to customers to best suit their storage needs.
Book reservations in a customer relationship management (CRM) software tool.
Deal with customer complaints and escalations.
Ad hoc tasks as assigned by call centre manager
Why You Should Apply
Work from home with flexibility to work at corporate head office if needed
Highly competitive hourly pay rate with merit increase based on annual performance appraisal
Comprehensive onboarding along with ongoing training and development
Full benefits program after 3 months
Company sponsored retirement savings plan
Quarterly call-centre incentive bonus based on lead generation
Thanksgiving Day gift and Christmas bonus up to $100
Company-sponsored summer event and Christmas party
Opportunity for advancement
Job Type: Casual
Salary: $100.00-$200.00 per day
Benefits:
- Dental care
- Life insurance
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
- Commission pay
Ability to commute/relocate:
- Hamilton, ON: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (preferred)
Experience:
- Customer service: 1 year (preferred)
Work Location: One location
