Description:
rolling contract and ability to go perm after 3 months
JOB OVERVIEW
Company is gearing up for their busiest time of the year! PEAK SEASON.
The CSRs are supporting the 3 different company banners over the phone (some emails), in both English and French.
Their role is to assist customers with their shopping journeys and customer experience.
At first, they will answer clients questions pertaining to orders, deliveries, returns and refunds.
Once they are well-versed with these calls, they will then receive training on pricing, promotions, coupons, reward points and in-store experience.
candidates will be exposed to chats, emails, and calls at any given moment of the day.
This candidate should be able to accustomed to working under pressure, multi-tasking, and be flexible to take on assigned work or projects depending on the business needs, while being a subject matter expert to support customers.
Additional Skills & Qualifications:
MUST have call center experience and know how to “speak the language” – i.e., average handle time, creating cases, ticketing, etc.
Must have own computer and smartphone
-BILINGUAL – ENGLISH AND FRENCH
Unlimited and reliable internet
Able to entertain conversations with clients (Good CS skills).
Ability to learn/adapt/retain quickly to new tasks/ information
Experience Level:
Entry Level
À propos d’Aston Carter:
Veuillez noter : Des fraudeurs essaient de se faire passer pour des employés d’Aston Carter. Nous n’utiliserons jamais des services gratuits comme Gmail, Telegram ou WhatsApp pour communiquer avec vous et nouse ne vous demanderons jamais d’argent.
Aston Carter, une division d’Aerotek, est un fournisseur d’envergure mondiale de services de recrutement et de dotation de personnel pour les sociétés à la recherche de professionnels du milieu des affaires hautement spécialisés. Aerotek est une société en exploitation d’Allegis Group, un fournisseur multinational de solutions en matière de talent. Aston Carter s’engage fermement à offrir un service de premier ordre aux clients et aux professionnels du milieu des affaires dans un vaste éventail de disciplines, notamment la comptabilité, la finance, la gouvernance ainsi que la gestion du risque et de la conformité. Avec plus de 60 bureaux en Europe, Asie et Amérique du Nord, Aston Carter offre une expertise locale, régionale et mondiale pour répondre aux besoins uniques de ses clients. Reconnu “best of staffing” par nos clients et le talent que nous recrutons, Aston Carter s’engage à livrer un service hors pair a tous nos partenaires d’affaire.
Numéro du permis d’agence de placement de personnel : AP-2000486 (Canada – Québec) Numéro du permis d’agence de recrutement de travailleurs étrangers temporaires : AR-2000485 (Canada – Québec)
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We’ll never contact you via Gmail, Telegram, or WhatsApp and we’ll never solicit money from you.
Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing® Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers’ unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Personnel Placement Agency Permit Number: AP-2000486 (Canada – Quebec) Temporary Foreign Worker Recruitment Agency Permit Number: AR-2000485 (Canada – Quebec)
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