Aston Carter Looking for Bilingual Customer Service Representative at British Columbia Full Time

Description:

Seeking to hire a French Bilingual Customer Service Representative for a top Aston Carter client located in Burnaby, BC. The chosen candidate must have excellent verbal and written communication skills in English and French, and have previous Customer Service or Sales experience. This role is a 5 month contract assignment with the potential of extension and/or moving permanent.

RESPONSIBILITIES

• Maintain direct contact with customers before and/or after the sale, via telephone, email, chat or through other social media platforms

• Support sales team by developing and maintaining positive customer relations (CRM) with clients/customers.

• Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management.

• Pre-sale: Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules; recommends price changes based on company/customer relationship; recognizes new business opportunities.

• Post-sale: Responds to customer inquiries (RMA, status, delivery, etc.). Resolves production scheduling and shipping or invoicing problems; determines validity of warranty claims and liaises with the technical support team and refers customers to that department as needed; changes production and shipping schedules; and recognizes add-on business opportunities.

• Assist in executing and maintaining any mailed or emailed transition communications.

• Serve as first point-of-contact (phone, mail, email) for patients transitioning from one company to our company for future order/reorder of their CGM supplies.

• Creating or updating patient records for transitioning customers.

• Enter any new persons or organizations into a database and maintain existing accounts.

• Placing first orders for transitioning customers, provide eStore information for future purchases.

• Calling out to customers who have not responded to mailed or emailed communications.

• Provide administrative support such as retrieving voicemails, managing an email inbox, mailing letters, and retrieving invoices.

• Process and maintain incoming faxes and emails utilizing a document management system.

• Support daily inside sales operations and identify new sales opportunities.

• Perform simple reporting and utilize reports to track task completion.

• This position assumes and performs other duties and assignments as required by department.

Qualifications:

• 2+ years of experience in a customer facing role (either in-person or over the phone); sales or customer service.

• Ability to de-escalate clients over the phone.

• Have a quiet home office workspace and a reliable internet connection.

• Technology savviness, and ability to use online-based software.

• Fluency in both English & French; written and spoken. Communication skills must be excellent.

Considered an asset (please highlight in your resume):

• Salesforce experience.

• Experience using MS Teams.

• Previous call center experience.

• General knowledge of Diabetes.

• Background in sciences.

• B2C business experience.

• Post-secondary education.

  À propos d’Aston Carter:

Veuillez noter : Des fraudeurs essaient de se faire passer pour des employés d’Aston Carter. Nous n’utiliserons jamais des services gratuits comme Gmail, Telegram ou WhatsApp pour communiquer avec vous et nouse ne vous demanderons jamais d’argent.

Aston Carter, une division d’Aerotek, est un fournisseur d’envergure mondiale de services de recrutement et de dotation de personnel pour les sociétés à la recherche de professionnels du milieu des affaires hautement spécialisés. Aerotek est une société en exploitation d’Allegis Group, un fournisseur multinational de solutions en matière de talent. Aston Carter s’engage fermement à offrir un service de premier ordre aux clients et aux professionnels du milieu des affaires dans un vaste éventail de disciplines, notamment la comptabilité, la finance, la gouvernance ainsi que la gestion du risque et de la conformité. Avec plus de 60 bureaux en Europe, Asie et Amérique du Nord, Aston Carter offre une expertise locale, régionale et mondiale pour répondre aux besoins uniques de ses clients. Reconnu “best of staffing” par nos clients et le talent que nous recrutons, Aston Carter s’engage à livrer un service hors pair a tous nos partenaires d’affaire.

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We’ll never contact you via Gmail, Telegram, or WhatsApp and we’ll never solicit money from you.

Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing® Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers’ unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.