Aston Carter Looking for Customer Service Representative at New Westminster, BC Full Time

Position: customer service representative

Start Date: January 9, 2023

Contract Type: 12 month contract with possibility to go permanent afterward

Shifts:100% remote Monday to Friday: start time 6am – 9am, 8 hour day No Weekends

Job Description:

• Multimedia Content Agents – the inbound call center side for any of the products for existing clients.
• This Bilingual (French) MCA handles any updates or changes for websites already published.
• They are helping with technical questions about domain name changes or emails questions (cases).
• If they cannot answer the question on the spot then they’ll have to triage it to the right department.
• Working cases as well which would be the email questions that come through.
• The volume would be around 10 inbound calls per day, 20-40 emails/cases per day goal is to handle each case within 11 minutes unless it’s a complicated case.

Must Have Requirements:

• MUST HAVE 1+ years Office customer service experience or Call Center
• Must be fluent in French & English
• High School Diploma
• Intermediate at MS Word (Data Entry Testing Required), Entry Excel (No Excel Testing Needed)
• Ability to work from home uninterrupted

WHAT’S IN IT FOR YOU

• $20/hour
• Competitive wage
• Benefits + weekly pay
• work 100% remotely
• Great team with training

PLEASE NOTE ONLY Fluent in both French & English APPLICANTS WILL BE CONTACTED.

À propos d’Aston Carter:

Veuillez noter : Des fraudeurs essaient de se faire passer pour des employés d’Aston Carter. Nous n’utiliserons jamais des services gratuits comme Gmail, Telegram ou WhatsApp pour communiquer avec vous et nouse ne vous demanderons jamais d’argent.

Aston Carter, une division d’Aerotek, est un fournisseur d’envergure mondiale de services de recrutement et de dotation de personnel pour les sociétés à la recherche de professionnels du milieu des affaires hautement spécialisés. Aerotek est une société en exploitation d’Allegis Group, un fournisseur multinational de solutions en matière de talent. Aston Carter s’engage fermement à offrir un service de premier ordre aux clients et aux professionnels du milieu des affaires dans un vaste éventail de disciplines, notamment la comptabilité, la finance, la gouvernance ainsi que la gestion du risque et de la conformité. Avec plus de 60 bureaux en Europe, Asie et Amérique du Nord, Aston Carter offre une expertise locale, régionale et mondiale pour répondre aux besoins uniques de ses clients. Reconnu “best of staffing” par nos clients et le talent que nous recrutons, Aston Carter s’engage à livrer un service hors pair a tous nos partenaires d’affaire.

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We’ll never contact you via Gmail, Telegram, or WhatsApp and we’ll never solicit money from you.

Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing® Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers’ unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.