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Address: 100% remote – must be located and legally entitled to work in, Canada.
Pay: $21/hour
Schedule: 8 hour shifts, Monday – Friday between 7am-8pm
Training Schedule: Monday – Friday 9am-5pm – Candidates MUST be able to attend all
training.
Job Description
Our client is looking for bilingual customer service representatives for an inbound call center.
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This team supports pension owners
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Reps will be completing an audit on all current pension holders – verifying against a death report if the pension owner is still eligible for pension payments and taking inbound calls for death reports
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Handling a minimum of 35 calls a day but can go up to 100 dependent on volumes. Calls vary between 2-6 mins but can sometimes go up to 30 mins.
Must Have Qualifications
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Strong communication in both French & English (both written, and verbal)
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Tech – Savvy, able to do basic trouble shooting, and work with multiple screens
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Mature, Reliable Candidates who are looking for long term opportunity
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Internet Speed 25 MBPS Up/ 5 MBPS Down – Ability to connect company equipment to ethernet
Candidate Challenges
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This candidate must be fluent in French and English and must have great communication skills.
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The candidate will be working with multiple screens and must be tech-savvy enough to multi-task.
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Typically they are responding to inquiries regarding their plans and also respond to queries about dependent eligibility across multiple clients.
What does it take to be successful
in the role?
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Computer/tech proficiency – able to use and navigate multiple systems at once
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Customer-focused approach – need to have strong customer service skills
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Quick learner/ability to retain information – need candidates who are paying attention during the training
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Good attendance – attendance is key during the training and something they have really been struggling with. Good attendance will help candidates succeed and pass training.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please do not hesitate to apply – we’d love to hear from you.
The Company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 844 895-8598 or email [email protected]. However, if you have questions about this position, please contact the Recruiter at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
À propos d’Aston Carter:
Veuillez noter : Des fraudeurs essaient de se faire passer pour des employés d’Aston Carter. Nous n’utiliserons jamais des services gratuits comme Gmail, Telegram ou WhatsApp pour communiquer avec vous et nouse ne vous demanderons jamais d’argent.
Aston Carter, une division d’Aerotek, est un fournisseur d’envergure mondiale de services de recrutement et de dotation de personnel pour les sociétés à la recherche de professionnels du milieu des affaires hautement spécialisés. Aerotek est une société en exploitation d’Allegis Group, un fournisseur multinational de solutions en matière de talent. Aston Carter s’engage fermement à offrir un service de premier ordre aux clients et aux professionnels du milieu des affaires dans un vaste éventail de disciplines, notamment la comptabilité, la finance, la gouvernance ainsi que la gestion du risque et de la conformité. Avec plus de 60 bureaux en Europe, Asie et Amérique du Nord, Aston Carter offre une expertise locale, régionale et mondiale pour répondre aux besoins uniques de ses clients. Reconnu “best of staffing” par nos clients et le talent que nous recrutons, Aston Carter s’engage à livrer un service hors pair a tous nos partenaires d’affaire.
Numéro du permis d’agence de placement de personnel : AP-2000486 (Canada – Québec) Numéro du permis d’agence de recrutement de travailleurs étrangers temporaires : AR-2000485 (Canada – Québec)
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We’ll never contact you via Gmail, Telegram, or WhatsApp and we’ll never solicit money from you.
Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing® Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers’ unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Personnel Placement Agency Permit Number: AP-2000486 (Canada – Quebec) Temporary Foreign Worker Recruitment Agency Permit Number: AR-2000485 (Canada – Quebec)
