Aston Carter Looking for REMOTE Bilingual (French) Pharmaceutical Admin/CSR at Fredericton, NB Full Time

Our client, a leader in the pharmaceutical industry is looking to hire Bilingual (French/English) Caseworkers. This is a 100% remote role that can be done anywhere in Canada.

Qualifications:

• Fluent in English and French (Verbal and written)
• 1+ years of experience in administrative, call centre, or professional customer service environment.
• Strong technical abilities
• Autonomy to work from home independently
• Ability to hardwire the computer via ethernet cable
• ***Healthcare or pharmacy education and/or experience is an asset and will be prioritized.

As a Careworker, you will be responsible for:

Implementing call-center programs including the provision of patient, healthcare professional and funding bodies with telephone support. Current assistance lines focus on:

• funding and access issues, including private, public and special access programs;
• compliance programs
• Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers;
• Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals;
• All patient programs are based on casework methods and include a significant amount of out-bound calls.
• Document each activity in program specific database.
• Participate and attend on-going refresher training and in specialized training courses for specific products or

programs as deemed appropriate by the manager.

• With the managers, participate in the training process of new caseworkers, including but not limited to

shadowing & call monitoring.

• Responsible to report all Adverse Events to the assigned units/departments

Casework position

• There are over 400 caseworkers who work here, this is an entry-level role in the company, more of a call centre atmosphere
• Handling inbound calling from patients mostly, outbound calls could be made to pharmacies and clinics for things like confirming appointments or medication pick ups
• Each caseworker has anywhere from 200-300 patients attached to them, anywhere from BC, ON, QC and maritime provinces
• This position works on a specific program for patients with asthma and dermatology issues
• Majority of calls are inbound on a que system, patient calls in, enters the patient number and they are attached to their specific caseworker
• They conduct patient welcome calls when someone new registers with the company, they could be helping with filling out any required forms for financial assistance/reimbursements, gathering medical history, helping to schedule pick up for medications or providing any information in regards to programs offered
• Need to be able to multi-task, could be speaking to patients while sending emails, checking schedules/appointments and looking up information
• No real set number of calls per day, some calls take 5 minutes, some take 45 minutes so all depends on what they are getting calls for

À propos d’Aston Carter:

Veuillez noter : Des fraudeurs essaient de se faire passer pour des employés d’Aston Carter. Nous n’utiliserons jamais des services gratuits comme Gmail, Telegram ou WhatsApp pour communiquer avec vous et nouse ne vous demanderons jamais d’argent.

Aston Carter, une division d’Aerotek, est un fournisseur d’envergure mondiale de services de recrutement et de dotation de personnel pour les sociétés à la recherche de professionnels du milieu des affaires hautement spécialisés. Aerotek est une société en exploitation d’Allegis Group, un fournisseur multinational de solutions en matière de talent. Aston Carter s’engage fermement à offrir un service de premier ordre aux clients et aux professionnels du milieu des affaires dans un vaste éventail de disciplines, notamment la comptabilité, la finance, la gouvernance ainsi que la gestion du risque et de la conformité. Avec plus de 60 bureaux en Europe, Asie et Amérique du Nord, Aston Carter offre une expertise locale, régionale et mondiale pour répondre aux besoins uniques de ses clients. Reconnu “best of staffing” par nos clients et le talent que nous recrutons, Aston Carter s’engage à livrer un service hors pair a tous nos partenaires d’affaire.

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We’ll never contact you via Gmail, Telegram, or WhatsApp and we’ll never solicit money from you.

Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing® Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers’ unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.