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Job Description:
For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued. We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong.
For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued. We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong.
As a Franchise Support Consultant, we partner with entrepreneurs to successfully operate uBreakiFix franchises. These Franchisees are our clients, and the Operations Support team supports Franchisees with consulting services focused around driving key metrics and performance in our stores. In this role, you will consult directly with individual owners, managers, and store team members to drive success for our franchises. You will act as a uBreakiFix franchise operations expert and partner with our franchise owners to help assess, measure and drive their performance.
Impact of Position
This position contributes significantly to the overall success of the business and our franchisees by providing sound coaching and techniques, guidance and administration, which result in targets being exceeded.
This position starts with in-store training because at uBreakiFix we believe the best way to grow as an individual and to advance professionally, is to expand your skill set in both width and depth. Our training program is designed to expand participants’ breadth of knowledge, ensure a full and complete understanding of our business model, and create highly motivated and effective leaders
Duties and Responsibilities
Takes ownership of store performance and franchise success within the consultant’s region.
Builds influential relationships with franchise owners, managers and technicians to identify and analyze areas of opportunities within the franchise and then develop improvement strategies based on those areas of opportunity
Focusing on store performance, revenue generation, salesmanship, customer experience, inventory management, and operational efficiencies.
Consult, train, mentor, and coach managers and owners in areas that impact performance and overall effectiveness
Assess and analyze business needs with recommendations and strategies to enhance knowledge and skill
Direct support and align resources cross-functionally to help measure, analyze and enhance the performance of the franchisee
Identify, qualify, and analyze data that illustrates a franchise’s performance.
Partner with franchisees and internal teams to strategize and implement an ongoing business performance plan.
Run and participate in various meetings and conference calls with a wide range of participants.
Effectively and efficiently coach others on specific operational techniques
This position will include a minimum of 40% travel availability to our franchise locations
Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified, and they may change at any time.
Skills, Competencies, and Qualifications
Minimum of 2 years experience in sales, retail, and/or training is required.
Bachelor’s Degree or equivalent experience in a related field is preferred.
Minimum of 1 year of Management experience is required.
Proven ability to influence results and work with external stakeholders such as vendors, contractors, or franchisees.
A relationship management or consulting background is preferred.
Prior experience or involvement in: sales training, leadership development, customer/client service, or consulting is preferred.
Presentation/coaching skills.
Strong leadership, creativity, and analytical skills.
Strong interpersonal, organizational and time management skills.
Ability to multi-task in a fast-paced environment, act with a sense of urgency, and interface with all levels of the organization.
Contribute positively to the organization, both individually and as part of a team.
Strong Excel, Word, and PowerPoint skills
Internal Employee Requirements
6 month minimum tenure in role
No corrective Actions
Strong rating or better
Travel Requirements
Minimum of 40%
This position will require cross border travel (USA/CAN); valid passport is required
Benefits
Comprehensive health, vision, and dental insurance
RRSP/ TFSA with the eligibility of employer match
Tuition reimbursement
Generous time-off policy
Employer-paid short-term disability
Employer-paid long-term disability
Employer-paid life insurance
Regular career growth discussions
Opportunity for advancement
Casual work environment
It is the policy of uBreakiFix by Asurion to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, religion, sex (with or without sexual conduct), age, disability, alienage or citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law. uBreakiFix prohibits and will not tolerate any such discrimination or harassment.
