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What we need.
A highly organized and service-oriented IT Coordinator who can provide daily onsite support as well as remote support to our staff. The Director of Activation will provide day-to-day oversight of the role along with At Your Server.
This is a placement position for on-site support at one of our flagship customers. You will have a team behind you who will help direct, guide and assist when needed in your role at the customer site.
What You’ll Do.
You will play a vital and central role across the following areas:
· Customer Service:
o As the go-to/frontline IT resource for all employees, ensure top notch IT customer service to minimise disruption and maximize productivity;
o Set up equipment for new employees (and freelancers as needed) and provide an IT orientation to end users
o Offboard departing employees, ensuring equipment retrieval and disconnecting network and systems access
o Manage systems in onsite boardrooms including consoles, software and provide end user support training as well as real time support to those who need it for internal or client meetings
o Coordinate the Telus phone plan and setting up new employees and offboarding exiting employees
o Provide end user support for the Xerox copy machines and printers (2) and work with Xerox to trouble shoot if/as needed
· Infrastructure & security
o Help optimize & maintain the IT infrastructure, flagging any issues to leadership
o Help ensure we have the right disaster recovery processes in place to ensure business continuity
o Coordinate the onsite server room ensuring equipment is safe and protected
· Inventory management
o Maintain an inventory of hardware, software, phones and computer accessories (keyboard, monitors) for all staff including those housed at employee homes
o Assist HR team with selling off aging equipment to staff or externally
o Assist with purchase of new equipment monitoring hardware lifecycles and replacement needs
o Manage inventory of licenses we have for various products (e.g., Office 365, Advantage, SPSS, Enviro design programs etc)
What You’ll Gain.
· Experience working with an amazing and talented group of people and a growing organization.
· Ability to make a real impact – ensuring that employees have the IT tools and resources they need to optimize their day-to-day work.
· Access to ongoing training and career development.
Why We’re Excited About You.
You’re Knowledgeable & You got Mad Skills!
· You have at least 2 years of relevant work experience providing systems end user support in an office environment.
· You have post-secondary IT training.
· You have a strong customer service orientation and have excellent verbal communication skills.
· You have a strong intellectual curiosity about things – how they work and what else is possible.
· You have strong troubleshooting, analytical, and problem-solving skills.
· You are a whizz on both the macOS and Windows platforms and can diagnose and resolve software and hardware issues quickly and efficiently in both environments.
· The Office 365 suite of tools is second nature to you.
· You have experience administering and are a self-described expert using SaaS platforms; bonus if direct experience with Slack, Zoom and Zoom Rooms, Workfront, Invision, Sketch.
· You know your way around audio/visual equipment like TVs, projectors and Wifi-enabled speakers (e.g., Sonos).
· You have a strong understanding of acronyms – DNS, LAN, WAN, and VPN.
· You are comfortable setting up and supporting mobile devices (iOS, Android).
Why You’ll Love Working with us.
We’re a diverse team: strategists, creative directors, marketers, graphic designers, architects, research analysts, writers, IT wizards, user experience designers and digital analytics experts. We’re also bakers, marathon runners, coffee roasters, dog lovers, thrill-seekers, bookworms, business owners, treasure hunters, musicians and oyster shuckers.
We love tackling big challenges, sharing what’s new over Slack spam, and hanging out with one another. Here are some of the other things people love about us:
· Regular socials and team events
· HQ in downtown Toronto with waterfront views
· Wear what you like to work…within reason
· Bring your dog to work
Job Types: Full-time, Permanent, Fixed term contract
Contract length: 12 months
Salary: From $65,000.00 per year
Benefits:
- Dental care
- Extended health care
- Paid time off
- Vision care
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Toronto, ON M6K 1X9: reliably commute or plan to relocate before starting work (preferred)
