ATCO Ltd Looking for Service Clerk IV at Yellowknife, NT Full Time

COVID-19 Information:
ATCO is committed to providing and maintaining a safe environment for our employees, contractors, partners, and customers. As part of this unwavering commitment to safety, all ATCO employees and contractors are required to be fully vaccinated against Covid-19.

Position Summary:
Always there. Anywhere. That’s us! We are committed to delivering inspired solutions for a better world. We care about our communities, we care about each other, and we care about showing up for those who need us. We never break a promise and we have the courage to do the right thing, even when it’s hard. We take pride in holding ourselves to the highest standard of integrity and excellence in all that we do.

Reporting to the Supervisor, Customer Service and Administration, this position is responsible for providing a full range of customer services in response to residential, commercial accounts service inquiries, complaints or service requests within an assigned service area. The role also requires assisting with the operation of the Accounts Payable & Receivable functions, office administration & support, as well as financial tasks. As the first contact for customers, the purpose of the position is to ensure prompt and personalized service and to promote and enhance the company’s image with our customers.

Yellowknife is a designated community and the successful candidate will be eligible for a comprehensive northern benefit package.

We’re looking for someone who cares about their work and strives for more each day. Someone who challenges the status quo, embraces change, and thrives in a collaborative work environment. If you are someone who approaches work with passion, curiosity, and the courage to innovate, then this role is for you.

What You Get to Do:
Work with customers, both in person and on the telephone, to respond to billing and service inquiries, connection and disconnection of services.

Coordinate field work with service personnel and process field work orders on the billing system.

Initiate collection action as required and negotiate a mutually acceptable payment arrangement with arrears customers.

Apply knowledge of emergency procedures to assist with power outages, as required.

Liaise with social agencies, governments and First Nations to seek or provide customer information and resolve account related issues.

Assisting with financial tasks as well as other office administration duties and support, including handling of payments.

Qualifications:
High School Diploma is required.

Minimum of 3 years related experience within a computerized environment.

Experience with accounts payables and receivable systems.

Working knowledge of O365, MS Word and MS Excel.

Working knowledge of Customer Information Billing Systems.

Working knowledge of company policies and practices regarding accounts, billings, connections and disconnections.

Knowledge of rate structures, utility regulations, emergency procedures, and utility industry.

Excellent interpersonal, communication, and problem-solving skills for dealing with internal and external customers.

An orientation to deliver excellent customer service.

An ability to deal with confrontation and diffuse emotional situations.

An ability to work professionally and maintain confidentiality of customer information.

What We Offer:
A culture based on caring, integrity, agility, collaboration, and striving for excellence

Competitive compensation

Flex benefits

Tuition assistance program

Training and mentorship programs

Charitable donation matching

Yellowknife is a designated community and a comprehensive northern benefit package will be provided, including:

An additional 5% of base salary (northern allowance)

An additional $600 a month (northern allowance)

Additional 5 days’ vacation for North of 60 positions

We would like to thank everyone for their application; however, only those being considered for an interview will be contacted.

ATCO Electric is part of ATCO Ltd. ATCO delivers inspired solutions for a better world. We are a diversified global corporation with investments in the essential services of Structures & Logistics, Utilities, Energy Infrastructure, Retail Energy, Transportation and Commercial Real Estate. Learn more about how we build communities, energize industries and deliver customer-focused solutions like no other company in the world at www.atco.com. ATCO is proud to be an equal opportunity employer. Visit our website for more information.

Date Issued: August 25, 2022

Application Deadline: September 9, 2022

This position is administered under the Northland Utilities and United Utility Workers Association (UUWA) Collective Agreement, Job Posting provisions.