AutoCanada, one of the country’s largest multi-brand automotive groups, is now hiring a Fixed Operations Manager – Call Centre Operations to support and enhance Service Appointment efforts and post-sale customer retention across various Service Business Development Centers (BDCs) operating under the AutoCanada umbrella. The Call Centre Operations Manager will help grow AutoCanada’s appointment process, maintenance and repair profit and enhance our customers’ buying experience and elevating our Customer Satisfaction Index (CSI). In this exciting new role, you’ll be at the forefront of defining and constructing the standard for what ‘great’ looks like as you work to enhance relationships with our 3rd party vendors and internal stakeholders, ensuring top-notch service delivery for our customers. You will maximize the value and ROI of our BDC investments on behalf of the organization as you lend your expertise to our growth initiatives. Your strategic business acumen and leadership will help drive continuous improvement initiatives, while collaborating with cross-functional teams to achieve outstanding results on behalf of the organization. Your previous experience with automotive vendor management and running the efforts of a large call centre, BDC, or dealership internet department will come in handy as you help define process and metrics to measure our efforts.
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