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Job Description AUTOLOANSERVICES.CA is an Automotive dealer located in Newmarket ON. We specializes in helping clients with past credit issues get approved to purchase our safe and reliable vehicles. We are growing rapidly and we are looking to hire Finance Managers that want to be part of a winning team. We provide top-notch training that you will get nowhere else. We are not training you for a job, this is going to be a career!
Imagine this role similar to a Mortgage broker-you will obtain the best approval from our lender partners, then find a vehicle from our inventory that will fit the customers lifestyle & budget which fits within the lenders requirements!
This role is multifaceted and you have to strive to provide our clients with nothing but first-class service. We want only the happiest clients and we have been successfully managing this-check out our 5 star Google Reviews to hear what our clients are saying about us…Yes, we are very proud of this!
What you will be doing:
- Answering customers inquiries on how we operate, who we are and how we can help them gain an approval for an auto loan
- Answer any questions about their application process/customer’s current application, process new incoming applications
- Confirming details on a customer’s applications Collect and enter missing data into application forms
- Carefully analyzing a customer’s credit report
- Requesting and reviewing supplementary documents to assess a customer’s eligibility for automotive financing
- Actively working to expedite the loan approval process by verifying relevant documents in a timely manner
- Contacting lending partners to discuss declined deals and finding solutions for gaining approval
- Negotiate the best terms and rates for our clients by working closely with our lender partners
- Ensuring all administrative tasks related to the loan approval process are completed in a timely manner with a high degree of accuracy
- Organizes work information to ensure accuracy and completeness
- Constantly provides updates to client on status of application
- Collaborating with the Finance Director to ensure that customers can get the best rates and quickest approvals
- Identifies customer needs and initiates solutions on vehicle options.
- Provide customer with two vehicle options that best fit their needs and the requirements set out by the approval we have for them
- Offers advice and navigation on credit and vehicle choice and Explaining pricing and payment plans
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address any concerns or issues
- Report to Finance Director on status of applications
- Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Qualifications:
- Must possess Grit, Poise, Confidence, and Passion
- Amazing customer service skills resulting in client feeling that they are in the right hands
- Confidence in addressing and overcoming objections. Providing a consultative approach to sales
- Committed to ongoing Professional Development
- Achieving Sales Goals, Results driven attitude, Hungry Attitude
- A keen eye for detail with Strong Analytical and Organization skills
- Able to prioritize and quickly complete a constant flow of requests, must be able to respect company’s processes
- Positive, friendly and determined personality
- Confident and experienced in the use of Apple based products, CRMs, web-based programs, e-mail, online tools, and applications
- Projects a professional and confident presence through telephone and written communications.
- Passionate commitment to helping customers.
- Resourceful self-starter with courage and confidence to approach customers.
- Strong interpersonal skills, including the ability to build rapport and connections with customer
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges
- High Organizational skills, must take pride in being uber organized ‘
- Full Training will be provided***
