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Company Description
AVL Media Group serves the professional audio, video and lighting markets across North America. We have dealer networks in both Canada and the USA that we support with a strong sales and technical support team. Our staff are passionate about the industries that we serve and we encourage a strong culture within the organization.
Role Description
Our Parts Manager will oversee parts inventory and supply chain for our inhouse and remote service centers as well as fulfill parts orders for customers. As a member of the technical application and support group responsibilities include; maintaining parts inventory, parts purchasing, preparation of parts orders for service centers and end customers. Our ideal applicant has good experience and general knowledge related to AV technology and electronics.
Specific Responsibilities
• Respond to incoming customer enquiries re: parts selection, availability, and cost.
• Order parts from suppliers and follow-up as required to ensure availability.
• Communicate with the customers regarding order status / ETA.
• Verify/Prepare parts invoices
• Work with warehouse to ensure proper packaging and timely shipping
• Manage inventory to meet service center parts requirements.
• Ensure service centers correctly document parts usage RMA# etc.
• Track defective parts returned from service centers
Qualifications
• Team player
• Strong customer service skills with a focus on customer satisfaction
• Good verbal and written communications skills (English and French)
• Well organized and works well under pressure
• Computer proficiency (Word, Excel, Outlook) – Specific training provided
• Experience in the Audio, Video, and Lighting industry is a plus
Other Duties
Along with the specific responsibilities detailed above the successful candidate will step in and step up as needed to support the team in working to a higher standard.
AVL Media Group is an equal opportunity employer.