Axalta Looking for Technical Service Speclst at Oakville, ON Full Time

The Technical Service Specialist will provide in-depth technical direction and assistance to customer(s) regarding the use of Axalta coating products in the automotive industry.

Primary Responsibilities of the Technical Service Specialist:

• Respond to questions and concerns from the customer regarding product lines and general operations; involves complex situations that require basic project management to resolve situations.
• Provide technical direction and assistance to customers on the use of product lines; serves as an expert in a single technology or applies a working knowledge of multiple technologies and may involve multiple sites.
• Work with the R&D organization to trial and launch new products at facilities
• Troubleshoot & resolve painting issues and problems that Painters and Paint Preppers encounter during the automotive refinishing process.
• Communicate with appropriate Axalta departments for daily updates on paint consumption, invoices, inventory, and paint ordering.
• Communicate data points on Data collection including (but not limited to):Viscosity and Temperature data, appearance data using Wave Scan and, color data using BYK MAC or X-Rite
• Serves as a liaison with sales by interacting with line and management personnel, developing a complete understanding of needs and operations, and providing observations and leads to sales; receives direction from other personnel.
• Serves as an operational advisor to customers by applying general quality tools and analytical concepts to assist with improving product quality and efficiency; receives direction or guidance on complex issues.
• Work with the customers to optimize application characteristics of our products to meet their throughput / appearance targets
• Working with the color team ensure smooth transition and workability of new model year colors for the plants.
• Assist in color styling activity for new model year colors to ensure colors are technically viable formulation methods necessary to optimize products for this environment.
• TSS may cover off-shift hours to support assembly plant production.
• Performs other duties as assigned.

Minimum Requirements:

Desired Skills and Experience of the Technical Service Specialist:

• Education: A High School diploma is required. Additional education/college degree in a related field is highly preferred
• The ideal candidate will have at least three (3) years of automotive coatings application and/or automotive coatings manufacturing experience.
• Additional experience with automotive painting equipment is highly preferred.
• The ideal candidate must have an understanding of technical (lab, research, etc.) principles and practices.
• Excellent verbal and written communication skills is required.
• The ideal candidate must be able to work in a fast paced manufacturing environment while handling multiple projects at any given time.
• PC skills; Microsoft Office applications (Word, Excel, PowerPoint, Outlook); and other applications as required.

Overview:

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