Backwoods Energy Services Looking for Service Writer at Nisku, Alberta, Canada Full Time

Backwoods Energy Services is a leading supplier of access and matting solutions, civil and forestry services, pipeline maintenance and security services in Western Canada. We have been able to attract best-in-class management, staff, and operators from across the industry, allowing us to successfully complete some of the largest midstream and utility projects in Alberta. Moreover, we have become the largest employer of Alexis band members, the largest independent source of income in the community.

Each day, our team strives to live our mission of Driving economic opportunity by empowering Indigenous people and communities. The work we do at Backwoods is meaningful, as it helps build and grow the Alexis community. Experiencing the impact that our work has for building a sustainable future for Alexis is something we are passionate about.

Backwoods Energy Services is 100% owned by the Alexis Nakota Sioux Nation and one of the largest Indigenous owned companies in Canada.

Role Summary

The Service Writer is responsible and accountable for coordination and acting as our liaison with customers to address their vehicle repair needs. Ultimately, you will ensure that the needs of our customers are met, coordinate transactions and estimate both time & costs to ensure everything runs smoothly for our customers.

Responsibilities

• Developing strong customer relationships through successful management of customer needs including greeting clients/drivers at the service department and contacting them when repairs are completed
• Maintaining computerized customer profile information
• Monitoring customer records to check for regular scheduled servicing and future work
• Develop cost estimates, logging needed parts and the time needed for repairs
• Convey all necessary information regarding costs, parts, work and Technicians to customers
• Create quotations as directed by Service Manager
• Process third party invoices (Data entry)
• Call the customer to arrange appointments
• Meet with customers to discuss their requirements and relay those requirements to the Service Technicians
• Contact customers in the case of additional work to relay the details and extra costs
• Enter the details of repair jobs on the company’s network and prepare repair instructions
• Assist in parts ordering and inventory management
• Work with shop foreman and Service manager to maintain shop scheduling.
• Coordinate drop off and pick up of client vehicles
• Additional duties, as required

Qualifications

• A high school diploma or equivalent is preferred.
• Proven work experience as a Service Writer or similar role
• Computer literacy and knowledge of office software programs
• Excellent communication and customer service skills
• Strong record-keeping, multi-tasking and organizational skills
• The ability to understand and relate technical issues to the service team from customers’ non-technical descriptions.

How To Apply

We thank all applicants for their interest in this position, however only selected candidates will be contacted for an interview.

The above statements are intended to describe the general nature and level of work being performed by the incumbent(s) of this job. They are not intended to be an exhaustive list of all responsibilities and activities required of the position.

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