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Basement Systems Calgary, a regional leader in the foundation repair and waterproofing industry, is looking for a Customer Care Service Representative to join our growing team. This person is highly motivated and an organizational rock star who can be an ambassador to our customers, while providing excellent internal customer service to our service crews who are servicing our products.
Our purpose is to redefine the construction industry by providing our customers with a remarkable experience. We care deeply for and strive to build a long-term relationship with each customer. At Basement Systems we also redefine our employees. We want our employees to know that they are most valuable to us and experience success in a way they never imagined for themselves.
What We Would Provide You
- A trusting, respectful, and fun culture
- The best tools and training to get the job done the right way
- A solid pay and benefits package
- Opportunities for professional growth
ESSENTIAL JOB FUNCTIONS
- Schedules annual maintenances and service opportunities for customers in a way that maximizes efficiency for the company and the service technicians.
- Meets or exceeds service goals and maintains full calendars for service technicians.
- Takes ownership of customer escalations, ensures timely communication, and does what is necessary to timely resolve the issue.
- Ensures all paperwork, data entry, and correspondence is accurate, timely, and completed according to company procedure.
- Provides tactical support to other departments as needed.
- Lives out company’s purpose, mission, and values.
- Provides remarkable customer experiences.
POSITION REQUIREMENTS
- Knowledge of customer service principles and practices.
- Skill in operating a personal computer and programs.
- Ability to detect/recognize information in written materials and on computer screen 75-100% of time.
- Ability to understand, speak, read, and write in English.
- Ability to perform accurate data entry.
- High school diploma or GED preferred and 1+ years of experience in customer service OR a combination of education and experience that illustrates a proven track record in this field.
- Ability to exert up to 10 lb. of force occasionally and/or a negligible amount of force frequently or constantly to move objects, maintaining a stationary position most of the time.
- This individual must also be highly comfortable speaking with our current and prospective customers on the phone, both for inbound informational/troubleshooting calls, and outbound service calls to schedule annual maintenance appointments and installations.
For more information about Doug Lacey’s Basement Systems, check out basementsystemscalgary.com or find us on Facebook. If you are interested, please submit your resume via email or the form below.
