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Job brief
As a Remote Customer Service Clerk, you will play a vital role in providing excellent customer service support from a remote location. Your primary responsibility is to interact with customers via various communication channels, address their inquiries, resolve issues, and ensure their overall satisfaction. This role requires strong communication skills, empathy, and the ability to work independently in a remote work setting.
- ALL APPLICANTS MUST APPLY DIRECT ON OUR WEBSITE OR RED BELOW **
https://topfocusgroups.com/ApplyJob
CLICK HERE TO APPLY
Responsibilities
- Customer Interaction: Engage with customers through remote communication channels, including phone, email, chat, or social media, and respond to their inquiries and concerns promptly and professionally.
- Issue Resolution: Identify and address customer issues, complaints, and requests, providing appropriate solutions while adhering to company policies and guidelines.
- Product/Service Knowledge: Develop a comprehensive understanding of the company’s products or services to effectively assist customers and provide accurate information.
- Order Processing: Handle customer orders, refunds, and exchanges efficiently, ensuring accurate and timely processing.
- Record Keeping: Maintain detailed records of customer interactions, inquiries, and resolutions using customer relationship management (CRM) software or other designated systems.
Requirements
- High school diploma or equivalent; additional education or customer service training is beneficial.
- Proven experience in a customer service or remote support role is advantageous.
- Excellent communication skills, both written and verbal, with a courteous and empathetic approach.
- Strong problem-solving skills to resolve customer issues effectively and provide satisfactory solutions.
- Proficiency in using remote communication tools, CRM software, and other relevant technologies.
- Ability to work independently in a remote work environment while maintaining a high level of motivation and productivity.
- ALL APPLICANTS MUST APPLY DIRECT ON OUR WEBSITE OR RED BELOW **
https://topfocusgroups.com/ApplyJob
CLICK HERE TO APPLY
