One of our banking clients is seeking a Technical Writer for 4 months contract in Toronto.
This is a hybrid role.
Responsibilities:
Design, write, edit and maintain documentation for frontline and back-office roles
• Analyzes the impact and effectiveness of communications suitable to all audiences
• Write new and maintain existing content to support call centres, banking centres, and back-office operations nationally:
o Procedure, process, policy and product information
o Standards and guidelines
o Legal disclosures and guidelines
o Sales campaigns
o Communications
• Ensures that the information is clear, logical, accurate and complete, following plain language, style guide and accessibility standards
• Consults and coordinates needs assessment and documentation review sessions with submitters to ensure documentation solution achieves end user and business needs
• Communicates effectively with business partners to ensure the correctness and effectiveness of content
• Recommends documentation solutions that utilize industry leading design practices for the intranet, including content reuse, search, plain language and design
• Adheres to all metadata and AI writing requirements with KC content
Must Have Requirement:
Nice to Have:
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