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ABOUT THE ROLE
To be a point of contact offering case management support services to patients. Assist the patients, physicians and nurses with the completion of all program-specific paperwork if needed for PSP Hub Programs. Act as a resource to physicians who are prescribing medications and patients who need on-going support. This position reports into the Program Manager.
To be a point of contact offering case management support services to patients. Assist the patients, physicians and nurses with the completion of all program-specific paperwork if needed for PSP Hub Programs. Act as a resource to physicians who are prescribing medications and patients who need on-going support. This position reports into the Program Manager.
Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. At Bayshore all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., two doses of a two dose vaccine series or one dose of a single- dose vaccine series); AND have received the final dose of the COVID-19 vaccine at least 14 days prior to the official start date of hire. Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis. Bayshore operates in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and applicable Provincial Human Rights Code.
A DAY IN THE LIFE
Ensure patient has been enrolled through support program /PSP Hub Program
Keep detailed notes in the patient’s electronic chart
Follow-up/advocate until a decision is received to secure coverage for the patient.Completes and/or reviews SA forms prior to submission to insurers
Prepare all related paperwork to payors public, private & federal alike
Work with the site representatives to support specific customer needs.
Act as a central resource liaison for program stakeholders, which includephysicians, nurses, patients and clinics.
Provide updates to stakeholders as requested and required.
Perform data-entry, answer inbound calls, make outbound calls, and manage e-mail and fax software, general administrative functions including faxing and filing.
Must be able to identify and report AE’s to Health Canada (if applicable) andenter into source system and third party systems.
Report and document Adverse Events as per Pharmacovigilance requirements.
Participate in ongoing internal and/or external continuing education activities
Adhere to Bayshore Policies and Procedures
Participate in quality activities and continuous improvement initiatives in keepingwith the company’s Quality Management System as well as specific performanceindicators for the project
Participate in proactive Health & Safety activities while performing all duties. Isresponsible to notify immediate Supervisor of any Health & Safety risks orconcerns.
Maintains confidentiality of client and corporate information and discusses sameonly with appropriate Bayshore personnel
Job Qualification
WHAT YOU BRING TO THE TEAM
Post-secondary education or equivalent
2-3 years of working experience as a case manager
PSP experience preffered
Experience in the Healthcare, pharmaceutical or insurance industry would be an asset
Strong customer service, communication, problem solving skills required
Comfortable working in a contact center environment
Proficient in Microsoft Office applications (Outlook, Word & Excel)
Organized with a high attention to detail
