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About The Role
To provide administrative program and billing support to the HIV program. To complete all scheduling coordination, reconciliation, contract agreement with third parties clinics, data management and verification activities as required by Bayshore Speciality Rx.
a Day In The Life
Act as a central resource liaison for program stakeholders, which include physicians, nurses, and clinics.
Work with the site nurse case managers to support specific customer needs.
Provide updates to stakeholders as requested and required. Perform data-entry, answer inbound calls, make outbound calls, manage e-mail and fax software, general administrative functions including faxing and filing.
Track specific data and information for pharmaceutical companies as required in CRM
Identify and report AE’s to Health Canada (if applicable) and enter into source system and third party systems.
Provide other ongoing administrative help and support to Program Manager as needed
Acquire data from primary or secondary data sources and maintain databases/data systems
Conducts Vendor Qualification audits
Initiates and reviews Third Party Vendor Contracts
Completes monthly reconciliation activities.
Performing additional duties to include reconciliation of billing data, data entry, filing, obtaining and obtaining/organizing supporting documentation including preparation of reports, spreadsheets and dashboards as needed; ensuring monthly timelines and targets are met
Act as the key stakeholders for contract agreement between Bayshore HIV Program and third-party clinics or pharmacies.
Track and coordinates schedule with third party clinics (or pharmacies)
Monitor nursing requirements monthly to ensure alignment with best practices and regulation.
Participate in quality activities and continuous improvement initiatives in keeping with the company’s Quality Management System
Participate in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
Maintain confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel
Complete other tasks as requested
Participate in ongoing internal and/or external continuing education activities
What You Bring To The Team
Experience in the healthcare, pharmaceutical or finance industry is an asset
Strong Customer Service, Communication, Problem Solving Skills Required
Strong interpersonal skills and ability to work independently and as part of a team
Organized with a high attention to details
Excellent verbal and written skills in English and French
Ability to work in a high paced environment
Ability to adapt to change quickly
Strong knowledge of Microsoft Office (Excel, Word, Outlook)
Post-secondary education or equivalent
At least one year of recent experience in pharmaceutical customer service-related role
Primary Location
ON-Mississauga
