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Posting Title
CLK 15R – Senior SABC Support Officer
Position Classification
CLBC Clerk N15
Union
GEU
Location
Abbotsford, BC V2S 1H4 CA
Campbell River, BC V9W 6Y7 CA
Cranbrook, BC V1C 7G5 CA
Fort Nelson, BC V0C 1R0 CA
Hope, BC V0X 1L0 CA
Kamloops, BC V2H 1B7 CA
Kelowna, BC V1Z 2S9 CA
Multiple Locations, BC CA (Primary)
Nanaimo, BC V9T 6L8 CA
Nelson, BC V1L 6K1 CA
Prince George, BC V2N4P7 CA
Smithers, BC V0J 2N0 CA
Surrey, BC V4P 1M5 CA
Vancouver, BC V6B 0N8 CA
Victoria, BC V9B 6X2 CA
Williams Lake, BC V2G 5M1 CA
Campbell River, BC V9W 6Y7 CA
Cranbrook, BC V1C 7G5 CA
Fort Nelson, BC V0C 1R0 CA
Hope, BC V0X 1L0 CA
Kamloops, BC V2H 1B7 CA
Kelowna, BC V1Z 2S9 CA
Multiple Locations, BC CA (Primary)
Nanaimo, BC V9T 6L8 CA
Nelson, BC V1L 6K1 CA
Prince George, BC V2N4P7 CA
Smithers, BC V0J 2N0 CA
Surrey, BC V4P 1M5 CA
Vancouver, BC V6B 0N8 CA
Victoria, BC V9B 6X2 CA
Williams Lake, BC V2G 5M1 CA
Salary Range
$57,296.54 – $63,015.05 annually (effective April 9, 2023)
Close Date
4/6/2023
Job Type
Regular Full Time
Temporary End Date
Ministry/Organization
BC Public Service -> Post-Sec Ed & Future Skills
Ministry Branch / Division
StudentAid BC
Job Summary
Bring your strong administrative experience and superior organizational skills to this program assistance position
Within the Ministry of Post-Secondary Education and Future Skills, the StudentAid BC (SABC) branch is responsible for management and delivery of student financial assistance programs totaling more than $700 million in combined federal and provincial funding. SABC has oversight for the designation of post-secondary institutions and approval of programs for student financial assistance eligibility; this includes public and private post-secondary institutions within British Columbia as well as institutions outside the province and country. SABC assists more than 200,000 eligible students and borrowers in B.C. with the cost of their post-secondary education and training through various financial assistance programs, such as student loans, grants, bursaries and scholarships. SABC supports students to meet their full potential through post-secondary education and skills training by offering relevant, integrated and accessible financial assistance through modern and efficient services.
The SABC Senior Support Officer (Sr. SO) supports the Student Support Team by managing and coordinating a variety of student financial assistance functions related to client service delivery and application assessment. The Sr. SO is also a resource for their colleagues, other Student Support Officers, for technical knowledge and in handling the escalation of difficult and/or contentious client issues.
Job Requirements:
- Grade 12 graduation or equivalent.
- Minimum six (6) months experience working in a customer service environment.
- Minimum six (6) months experience providing client service in a high volume, fast paced, dynamic work environment.
- Minimum six (6) months experience interpreting and applying policy and/or legislation.
- Experience using Microsoft office, specifically Word, Excel and Outlook, at an intermediate or higher level.
Preference may be given to applicants with one or more of the following:
- Post secondary education and/or training in finance and/or experience in a financial work environment.
- Experience delivering a program providing financial benefits to clients.
- Experience working in a call centre environment.
- Experience with database applications.
For questions regarding this position, please contact [email protected]
About this Position:
An eligibility list may be established to fill future temporary and permanent vacancies.
Remote work is allowed. This position can work up to full time from their home in British Columbia as per the Telework Agreement. The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations.
Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.
The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact [email protected] or 778-405-3452.
The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer.
How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above.
Cover Letter: NO – Please do not submit a cover letter as it will not be reviewed.
Resume: YES – Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.
Questionnaire: YES (COMPREHENSIVE) – You will be prompted to complete a comprehensive online questionnaire to demonstrate how you meet the job requirements. Ensure you include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. Please allot approximately 60 minutes to complete the questionnaire.
Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail [email protected], before the stated closing time, and we will respond as soon as possible.
Additional Information:
A Criminal Record Check (CRC) will be required.
The BC Public Service COVID-19 Vaccination Policy defines the conditions and expectations for BC Public Service employees regarding vaccination against COVID-19. Among other possible measures, proof of vaccination will be required. It is a term of acceptance of employment that you agree to comply with all vaccination requirements that apply to the public service. More information can be found here.
Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.
Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.
Job Category
Administrative Services
