BC Public Service Looking for ISL 18R – Service Desk Analyst at Abbotsford, BC Full Time

Posting Title

ISL 18R – Service Desk Analyst

Position Classification

Information Systems R18

Union

GEU

Location

Abbotsford, BC V2S 1H4 CA
Campbell River, BC V9W 6Y7 CA
Cranbrook, BC V1C 7G5 CA
Fort Nelson, BC V0C 1R0 CA
Hope, BC V0X 1L0 CA
Kamloops, BC V2H 1B7 CA
Kelowna, BC V1Z 2S9 CA
Multiple Locations, BC CA (Primary)
Nanaimo, BC V9T 6L8 CA
Prince George, BC V2N4P7 CA
Smithers, BC V0J 2N0 CA
Surrey, BC V4P 1M5 CA
Vancouver, BC V6B 0N8 CA
Victoria, BC V9B 6X2 CA
Williams Lake, BC V2G 5M1 CA

Salary Range

$58,319.24 – $66,096.20 annually

Close Date

3/23/2023

Job Type

Regular Full Time

Temporary End Date

Ministry/Organization

BC Public Service -> Post-Sec Ed & Future Skills

Ministry Branch / Division

TBTB

Job Summary

An excellent opportunity to join this dynamic team and apply your technological skills

The ministry of Post-Secondary Education and Future Skills is committed to modernizing service delivery and building digital capacity. The Ministry provides leadership and direction for post-secondary education and skills training as well as labour market information and programs.

The Client Support Analyst provides front-line information technology support and problem resolution services (help desk – tier 1 and tier 2) to enable all ministry users, IT Coordinators and sector clients to use computer resources in a multiple platform and multiple site environment.

If you thrive in an environment dedicated to cooperation and teamwork, and enjoy working towards group and organizational goals, we look forward to your application.

Job Requirements:

• Diploma, certification or equivalent in the computer science field, or equivalent experience.
• Experience providing customer support services in an information technology environment; OR
• Experience helping end users to use and understand computer hardware and software or other complicated systems or detailed processes.
• A combination of education and experience may be considered

For questions regarding this position, please contact [email protected]

About this Position:
There is currently one (1) regular full time position available.
An eligibility list may be established to fill future temporary and permanent vacancies.

Remote work is allowed. This position can work up to full time from their home in British Columbia as per the Telework Agreement. The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact [email protected] or 778-405-3452.

How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above.

Cover Letter: NO – Please do not submit a cover letter as it will not be reviewed.

Resume: YES – Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying. A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.

Questionnaire: YES (COMPREHENSIVE) – You will be prompted to complete a comprehensive online questionnaire to demonstrate how you meet the job requirements. Ensure you include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. Please allot approximately 60 minutes to complete the questionnaire.

Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail [email protected], before the stated closing time, and we will respond as soon as possible.

Additional Information:
A Criminal Record Check (CRC) will be required.

The BC Public Service COVID-19 Vaccination Policy defines the conditions and expectations for BC Public Service employees regarding vaccination against COVID-19. Among other possible measures, proof of vaccination will be required. It is a term of acceptance of employment that you agree to comply with all vaccination requirements that apply to the public service. More information can be found here.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.

Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.

Job Category

Information Management/Information Technology