BCAA Looking for Associate Business Analyst, Insurance Business Technology at Burnaby, British Columbia, Canada Full Time

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities

We are currently hiring an Associate Business Analyst – Insurance Business Technology based in our Head Office.

As a Associate Business Analyst – Insurance Business Technology (ABA) you will collaborate with cross-functional teams to oversee our Insurance Business Platforms. Taking on the responsibility of implementing, enhancing, and maintaining our incident and release management processes, and enhancement and service request best practices. The ABA assumes a critical role in ensuring quality and supports business users in making self-serve and developer-led updates while growing knowledge on BCAA product offering and business rules. This role relies on a strong inclination for collaborative work and an entrepreneurial mindset to proactively deliver value. In addition, this role will work to transition the technical operational tasks for payment providers from finance to the technology area.

Who You Are

• An innovator with a track record of delivering customer-centric technology solutions that meet business objectives.
• A problem-solver with a focus on customer experience. 
• An excellent communicator who can easily translate technical information for business stakeholders and business information for technical stakeholders.  
• Equally able to work independently or as part of a team.
• Flexibility to meet continuously changing priorities and challenges
• Demonstrated ability to be proactive when dealing with issues and challenges
• Ability to create and communicate requirements in both technical and user-friendly language
• Energy, enthusiasm, with a commitment for ownership, logical and efficient with keen attention to detail
• Excellent analytical and troubleshooting skills
• Excellent multi-tasking and organizational skills
• Desire to be part of a team that continually strives to deliver value to the customer

What you’ll do

• Act as a central point of contact for all release-related activities and facilitates communication between the business stakeholders and external vendors.
• Manage and maintain different testing and production environments, ensuring they are up to date, consistent and ready for release testing and deployment. Execute initial business acceptance testing to ensure functionality prior to approval with business areas.
• Identify potential risks and challenges with upcoming releases, develop mitigation strategies and communicate to business stakeholders.
• Collaborate with our external vendor regarding high priority defects and enhancements and aligning with SLA (Service Level Agreement) timelines.
• Manage new and existing users in GW Policy Center and GW Billing Center
• Review roles, permissions and authority limits for updates
• Liaise with assigned business areas, to prioritize system work requests by focusing on corporate priorities and business value.
• Monitor the daily progress of assigned tasks and prepares documentation for regular meetings.
• Work closely with external vendors to ensure BCAA’s system related needs are met, and that changes are delivered and tested on time.
• Moneris – maintain and manage users / store configuration / point of contact with payment providers / work with CTTO on security MFA and SSO.
• Guide the configuration of POS systems, encompassing store setup and configuration, payment gateways, and user interfaces.

What You Bring

• Bachelor’s degree in business administration, computer science, or management information systems or equivalent experience
• 4 years of experience in Business Analysis
• Experience with work item tracking software, such as Jira and Confluence
• Experience working in agile software delivery teams and managing backlogs to support both project based and iterative delivery
• Bonus skill! Experience in Guidewire Policy Center, Guidewire Billing Center, and Point of Sale solutions

What We Offer

• The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.
• Career and personal development to help you grow and reach your goals.
• Incentives that recognize team and individual sales and performance.
• Flexible benefits to support your health and lifestyle, and wellness dollars to keep your body, mind and soul thriving.
• A competitive rewards package including salary, performance bonus programs, pension plan, and more to help build your personal wealth.
• Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.
• BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.
• Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.

We’re always looking for amazing people like you. Apply today!

BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact peopleservicesmanager@bcaa.

Internal Applicants: Please note that this is a Grade 13 role and the internal posting will close on October 11, 2023.