BCAA Looking for Manager, Auto Marketplace at Burnaby, British Columbia, Canada Full Time

Work at an award-winning top employer! If you are looking for an empowering and progressive place to shape your future, then you’ve landed in the right place at BCAA. With our corporate Head Office in Burnaby and locations around BC, we offer a wide variety of opportunities all across the province. Share our purpose to empower British Columbians to move forward.

BCAA has been named one of BC’s Top Employers 2023!

What BCAA offers you:

• It’s not in our nature to brag but we are proud of some of our achievements that recognize great employee culture. Some of our latest awards include being named as one of BC’s Top Employers 2023, 2022, 2021, 2019 Platinum level Best Employer by AON and being recognized as a 2018 Outstanding Workplace by YWCA.
• Our team members get to make a difference in the lives of our Members and their communities every day.
• We pride ourselves in being open and transparent and in empowering our people to do great work while serving our Members.
• We enthusiastically support learning and advancement opportunities for our team members.
• We are an equal opportunity employer that’s committed to accessible, inclusive employment.
• Our Regular Full-Time & Part-Time+ (working 20 hours or more per week) status team members are eligible to participate in our amazing Total Rewards Program which offers: Extended Health and Dental, Vision Care, Life Insurance, RRSP matching with company contribution to your pension, access to Incentive Programs, Team Profit Sharing, Employee & Family Assistance Program and more.
• Team members at our Home Office will have access to our cafeteria onsite, we also have a number of coffee stations throughout the building stocked with complimentary tea & coffee options.

BCAA is looking for a Regular Full-Time Manager, Auto Marketplace!

Please note the BCAA supports a hybrid work model which requires a commute to our Head Office in Burnaby, BC three days a week.

The Manager, Auto Marketplace will play a key leadership role in launching and operating a new peer-to-peer (P2P) digital used auto marketplace for BCAA. This role will lead the successful development, launch, operations, and growth of BCAA’s Auto Marketplace. Core responsibilities will include owning successful day to day operations, driving inventory and sales activity, evaluating and identifying strategic areas of improvement and expansion, managing internal and external stakeholders, and delivering on key performance indicators. This role has a very broad scope to develop and execute the vision for BCAA’s leadership in this sector.

The ideal candidate is ambitious and entrepreneurial, with hands-on experience running operations for an automotive marketplace (or similar) and will be passionate about making the P2P auto buying and selling experience better in British Columbia.

Key Responsibilities & Subsequent Duties

Operations

• Lead the launch and successful daily operations of the new P2P Auto Marketplace
• Plan, schedule and prioritize activities related to the development and growth of the Auto Marketplace
• Leverage understanding of auto and/or P2P markets to competitively grow transaction volume and cold-start a two-sided market
• Make data-driven decisions in a fast-paced, ambiguous environment
• Identify and respond to problems that affect the successful operations of venture
• Develop, document and improve new operational processes
• In coordination with Customer Experience Lead, develop and refine customer service strategy and approach
• Successfully identify, assess and prioritize multiple activities across multiple streams of work
• Support cross-functional team members to ensure the success of the business

Strategy & Leadership

• Provide strategic direction and leadership for the Auto Marketplace
• Develop and manage business plans, go-to-market strategies, budgets and sales forecasts with the goal of scalability, achieving or exceeding operational and financial targets including revenue, transaction volume, acquisition, web analytics, customer satisfaction and budgeting
• Monitor the P2P used auto market and competition for trends and changes
• Work closely with customer service team to understand customer needs and proactively identify new ways to provide value or change business operations to better service customer needs
• Develop strategies for driving inventory, engagement, sales and customer satisfaction
• Identify new areas of market, product, and service expansion
• Manage one or more direct reports who will support daily operational needs and strategic initiatives
• Work with Marketing Manager to identify opportunities to attract or engage auto buyers and sellers and ways to build more inventory of vehicles on platform (network effects)
• Confidently present and promote the concept at all levels of the organization, including regular updates on the performance and strategy of the program
• Leadership oversight of reporting team

Vendor and Stakeholder Relations

• Manage cross-functional collaboration with key internal and external stakeholders such as vendors, marketing, technology, finance, channel operations and mobility

Reporting

• Track and report operations, inventory and business metrics

Qualifications

Education

Bachelor’s Degree in Business, operations, or related

Experience

• 5 Years minimum of experience in Auto Buy/Sell and Operations
• 1 year minimum of leadership
• Equivalent combination of education and experience accepted

Other Skills / Qualifications

• Auto marketplace experience (or equivalent, e.g., dealership, auction, agent etc.) or P2P marketplace experience
• Experience running day to day operations of a business
• Demonstrated technical knowledge or experience working in a digital space
• Proven ability to manage and work through tight deadlines and pressure associated with a highly visible role.
• Demonstrated experience with relationship-building skills with the ability to collaborate effectively with colleagues and employees to build trust.
• Advanced interpersonal and communication skills to provide coaching and guidance to team members.
• Proven customer-centric mindset to understand teams’ objectives and provide support.
• Demonstrated leadership skills to motivate and inspire others to work together to improve team member engagement, enhance team productivity and team retention.
• Advance written and oral communication skills with the ability to listen, present ideas, and provide coaching and guidance.
• Proven analytical and problem-solving skills to provide inputs and resolve issues and escalations.
• Proficient with Microsoft Office, Microsoft Excel, Internet Explorer and Outlook
• Experience in Change Management practices

Preferred experience:

• Experience launching a new product or service
• Experience applying process improvement methodologies to improving business processes
• Experience evaluating new opportunities for service or product expansion or improvement

Internal Applicants: The deadline to apply for this role is May 1st 2023. Please note this is a M2 position.

We aspire to be one of the best places to work with those who share our beliefs:

We believe in:

DOING THE RIGHT THING

We stay true to our word, and help British Columbians move forward.

THE POWER OF COMMUNITY

Together, we create a more vibrant, inclusive and connected province for everyone.

PUTTING PEOPLE FIRST

We treat each other with the same care and respect that we treat our Members.

PROTECTING OUR HOME

It’s our responsibility to protect life in BC now, and for generations to come.

SHAPING THE FUTURE

We look to new horizons and actively embrace change.

By putting these beliefs in to action each of us will do engaging work with inspiring people and grow personally and professionally.