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BCAA Looking for Member Service Agent at British Columbia Full Time

Work at an award-winning top employer! If you are looking for an empowering and progressive place to shape your future, then you’ve landed in the right place at BCAA. With our corporate Head Office in Burnaby and locations around BC, we offer a wide variety of opportunities all across the province. Share our purpose to empower British Columbians to move forward.

Snag this opportunity as a Member Service Agent (Remote / Contract till June 2025) with our Evo Car Share Team.

As a Member Service Agent , you’re at the front-line, delivering amazing and long-lasting Member experiences. You’ll act as an Evo ambassador and showcase your commitment to supporting BC’s most valued car sharing service.

Who you are

  • You take initiative and love going above and beyond to deliver exceptional customer service

  • You bring positive energy and thrive in a fast-paced environment where every day is different

  • You’re a creative problem solver with strong analytical and organizational skills

  • You’re an active listener who is sympathetic and empathetic when working with customers

  • You prioritize work-life balance and are open to a flexible shift work schedule

  • You’re eager to hop in and grow! Yourpersonal development and careerare important to you.

What you bring

  • At least six months of a post-secondary certificate in Business Administration or related field, and/or a combination of education and experience.

  • At least two years’ experience in customer service, preferably in a call center setting.

  • Showcase your sharp technical skillswith willingness to learn new platforms (i.e.PowerBI, Verint, Service Now, Amazon Connect & Workplace, Google Maps, and EVO Car Sharing Software).

  • Bonus skills : Rapid-fire typing skills (40 wpm).

Other Requirements:

  • Team members will work remotely as part of a virtual 24/7 call centre and participate in a shift bid process.

  • The shift bid process is seniority based (Length of Service / Hire Date), and shift work.

  • Team Members will select two six-month schedules (Jan – June & July – Dec)

  • Given the shift bid process is based on seniority, is seniority based, and most shifts have been selected, new external employees will be assigned shifts that support individual gaps in scheduling.

  • We offer shift differentials after 6pm and on Sundays.

  • We may require availability on statutory holidays, weekdays, and weekends, and as a result, we create the schedule one month in advance. This gives team members the flexibility to work around personal obligations and support their work-life balance.

  • Must successfully pass a background check, which may include a criminal, identification, and reference checks

Once here, you will:

  • Flex your customer service skills to quickly address Member inquiries and resolveissues.

  • Use several platforms including phone, email, & live chat to provide exceptional customer service;

  • Continuously identify opportunities to empower and build long lasting Member relationships.

  • Perform administrative tasks based on the department’sevolving business needs.

  • Actively participate in job specific training to reach your full potential

  • Work in a remote, flexible work environment that fits your lifestyle.

Internal Applicants: Please note that the internal posting closes on October 4 , 2023 and the role is a Grade 6 position.

We aspire to be one of the best places to work with those who share our beliefs:

We believe in:

DOING THE RIGHT THING

We stay true to our word, and help British Columbians move forward.

THE POWER OF COMMUNITY

Together, we create a more vibrant, inclusive and connected province for everyone.

PUTTING PEOPLE FIRST

We treat each other with the same care and respect that we treat our Members.

PROTECTING OUR HOME

It’s our responsibility to protect life in BC now, and for generations to come.

SHAPING THE FUTURE

We look to new horizons and actively embrace change.

By putting these beliefs in to action each of us will do engaging work with inspiring people and grow personally and professionally.

Shape a Brighter Future with BCAA

BCAA serves 1 in 3 BC households with industry-leading protection and mobility solutions, including BCAA Home, Car and Travel Insurance, Evo Car Share, Roadside Assistance and full auto repair at BCAA’s Auto Service Centres across the province. BCAA also has a long history of keeping our roads safe and giving back in ways that improve the lives of British Columbians and communities throughout our province.

At BCAA, we are a mission-driven Member services organization. We strive to maximize Member value rather than simply create financial value. We also add value to our team members, our communities and our planet. Our Vision is to be the most trusted organization in British Columbia, absolutely famous for doing the right thing.

We will bring peace-of-mind to our Members so they can enjoy life more. Our amazing service will create uniquely memorable experiences and ignite unparalleled loyalty.

We aspire to be one of the best places to work for those who value integrity, teamwork and sustainability. Each of us will grow personally and professionally by doing engaging work with inspiring people.

To go back to the BCAA Careers Page, please click here. (https://www.bcaa.com/about-us/careers)







Job Overview

  • Date Posted:
  • Expiration date: December 15, 2031
  • Location:
  • Job Title: BCAA Looking for Member Service Agent at British Columbia
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