BCAA Looking for Operations and Member Support Coordinator at Canada Full Time

Work at an award-winning top employer! If you are looking for an empowering and progressive place to shape your future, then you’ve landed in the right place at BCAA. With our corporate Head Office in Burnaby and locations around BC, we offer a wide variety of opportunities all across the province. Share our purpose to empower British Columbians to move forward.

BCAA has been named one of BC’s Top Employers 2023!

What BCAA offers you:

• It’s not in our nature to brag but we are proud of some of our achievements that recognize great employee culture. Some of our latest awards include being named as one of BC’s Top Employers 2021, 2019 Platinum level Best Employer by AON and being recognized as a 2018 Outstanding Workplace by YWCA.

• Our team members get to make a difference in the lives of our Members and their communities every day.

• We pride ourselves in being open and transparent and in empowering our people to do great work while serving our Members.

• We enthusiastically support learning and advancement opportunities for our team members.

• We are an equal opportunity employer that’s committed to accessible, inclusive employment.

• Our Regular Full-Time & Part-Time+ (working 20 hours or more per week) status team members are eligible to participate in our amazing Total Rewards Program which offers: Extended Health and Dental, Vision Care, Life Insurance, RRSP matching with company contribution to your pension, access to Incentive Programs, Team Profit Sharing, Employee & Family Assistance Program and more.

Operations and Member Support Coordinator – Evo Car Share

Please note that this is a hybrid role based out of our Burnaby, BC office. Applicants who are not located within commuting distance of our Head Office or are not looking to relocate to the Greater Vancouver/Lower Mainland/Fraser Valley region will not be considered. ​

Key Responsibilities

Leadership / Culture Standard:

• Create an engaging and positive work environment through motivation, trust, and integrity

• Collaborate with other employees across the Evo Team and key stakeholders to accomplish business objectives

• A champion for change management throughout the Evo Team

• Assists in training, onboarding and developing people

• Participates in corporate and departmental team building activities

• Facilitates a culture of workplace safety and security

Operations & Member Support:

• Open Rentals

• Refuel Reimbursements

• RFID Activations

• Unsubscribe lists

• Pre-authorizing charges for long trips

• Chargebacks & notifications of fraud related to infraction/claims fees

• Fleet Support follow ups

• Handling inquiries through group inbox

• Provide omni-channel support to members and vendors as needed, including email, chat and phone calls

• Prepares daily summary reports as required

• Coordinates incoming and outgoing mail, shipping and receiving including following internal purchase order process

• Supports marketing, and member service team as required regarding new campaigns, services, and strategies

• Coordinate and maintain record system of all lost & found items liaising with fleet department

• Handling of Parking Tickets/Tows/Tolls/Over mileage by detailed investigation of member responsibility, processing notifications and posting of infractions and fees

• Providing administrative support for procurement of capital items as required for the Evo business

Special Projects:

• Coordinates special projects as assigned to support Evo operations

Role Oversight

Budgeting

• No budget oversight

Relationships

People Management

• No direct reports

• Direct Reporting Team: Manager Claims & Admin

Internal Contacts & Relationship:

• Evo Fleet, Evo Fleet Support, Evo Claims & Admin, Evo Member Experience: Routine

External Contacts & Relationship:

• Members, Parking authorities: Routine

Qualifications

Education

• Grade 12 or equivalent

Experience

• 2 Years’ Experience within Administration, Reception, Customer Service, Call Centre, or an equivalent combination of education and experience;

Other Skills / Qualifications

• One-year post-secondary Diploma or Certificate in a relevant field (eg. Business Administration) and or minimum of 2-4 years related experience in operations

• Or Minimum 1 year of work experience in related industry

• Superior verbal as well as written skills

• Superior attention to detail

• Intermediate knowledge of MS/ Office Suite (Word, Excel, Outlook)

• Basic CRM Tool Knowledge

• Demonstrated organizational, detail orientation, prioritization skills and time management skills

• Demonstrate ability to multi-task and work efficiently within deadlines

• Demonstrated problem solving and analytical skills

• Minimum 40 wpm typing skills.

• Proven experience with in-house accounting or purchasing software is an asset

• Proven ability to interpret and communicate moderate to complex data

• Demonstrated ability to work effectively in a team oriented, high demand and fast paced environment

• Proven ability to establish solid interpersonal relationships, work independently with high initiative

Internal Applicants: Please note that the internal posting closes on August 30 , 2023 and this is a Grade 6 position.

We aspire to be one of the best places to work with those who share our beliefs:

We believe in:

DOING THE RIGHT THING

We stay true to our word, and help British Columbians move forward.

THE POWER OF COMMUNITY

Together, we create a more vibrant, inclusive and connected province for everyone.

PUTTING PEOPLE FIRST

We treat each other with the same care and respect that we treat our Members.

PROTECTING OUR HOME

It’s our responsibility to protect life in BC now, and for generations to come.

SHAPING THE FUTURE

We look to new horizons and actively embrace change.

By putting these beliefs in to action each of us will do engaging work with inspiring people and grow personally and professionally.

Shape a Brighter Future with BCAA

BCAA serves 1 in 3 BC households with industry-leading protection and mobility solutions, including BCAA Home, Car and Travel Insurance, Evo Car Share, Roadside Assistance and full auto repair at BCAA’s Auto Service Centres across the province. BCAA also has a long history of keeping our roads safe and giving back in ways that improve the lives of British Columbians and communities throughout our province.

At BCAA, we are a mission-driven Member services organization. We strive to maximize Member value rather than simply create financial value. We also add value to our team members, our communities and our planet. Our Vision is to be the most trusted organization in British Columbia, absolutely famous for doing the right thing.

We will bring peace-of-mind to our Members so they can enjoy life more. Our amazing service will create uniquely memorable experiences and ignite unparalleled loyalty.

We aspire to be one of the best places to work for those who value integrity, teamwork and sustainability. Each of us will grow personally and professionally by doing engaging work with inspiring people.

To go back to the BCAA Careers Page, please click here. (https://www.bcaa.com/about-us/careers)