BCJobs Looking for Remote Customer Service Representative (Jag Sales Inc.) at Vancouver, British Columbia, Canada Full Time

We are actively seeking a Remote Customer Service Representative to join our dedicated team. As a Remote Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries through various communication channels. The ideal candidate will have excellent communication skills, a customer-centric mindset, and the ability to work independently in a remote setting.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Provide accurate information about products, services, and policies to address customer needs and concerns.
• Assist customers in navigating our website and online services.
• Resolve customer issues in a timely and effective manner, escalating complex issues to the appropriate department when necessary.
• Keep detailed records of customer interactions, transactions, comments, and complaints.
• Collaborate with team members and other departments to ensure a seamless customer experience.
• Stay informed about company products, services, and policies to provide accurate information to customers.
• Uphold customer service standards and strive to exceed customer satisfaction goals.
• Continuously seek opportunities for process improvement and efficiency in customer service operations.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Proven experience in a customer service role.
• Excellent written and verbal communication skills.
• Ability to work independently and efficiently in a remote work environment.
• Strong problem-solving and decision-making skills.
• Proficiency in using customer service software, CRM systems, and basic computer applications.
• Empathy and a customer-focused approach to handling inquiries and resolving issues.
• Availability to work flexible hours, including evenings and weekends, as needed.

This is a remote position, and we welcome applications from candidates located in various locations. If you are a dedicated and customer-focused professional, we invite you to apply for this rewarding opportunity.

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