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or equivalent experience
Credentials (certificates, licences, memberships, courses, etc.)
A+ Certification
Work Setting
Help desk
Computer hardware or software retailer/wholesaler
Specific Skills
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Provide business systems, network and Internet support to users in response to identified difficulties
Computer and Technology Knowledge
Spreadsheet
MS Windows
Internet
Device drivers
Networking hardware
MS Office
Desktop applications
Student status
Full time enrollment
