Bebelelo – Magasin Pour Bébé Laval | Longueuil | Trois-Rivières Looking for Staff at Quebec City, QC Full Time

Bebelelo report

Outline:

• Abstract
• Company introduction
• Sales Associates
• Store Manager
• Social Media Manager
• Delivery Associates
• Shipping Manager
• Promotional Agent
• Telemarketing Agent
• Abstract:

In this document you will find a company introduction (plus mission and vision) for Bebelelo plus seven jobs description for:

• Sales Associates
• Store Manager
• Social Media Manager
• Delivery Associates
• Shipping Manager
• Promotional Agent
• Telemarketing Agent

All the work was done in reference in what the client wanted and with the information provided, from the website www.bebelelo.com , social media accounts and market specifications…

Moreover, in this document you can only find all the requirement in English, and for French another document will be send alongside this one.

Word counting is: above 4000 words (both documents)

Babelelo Canada is a group of stores in Canada retailing Baby Products, Nursery Products, Baby Scrollers, Baby Car Seats, Furniture, providing a great shopping experience for products from multiple brands (Baby Jogar, Graco, Bebelelo, 4 moms, Silver Cross, Nuna, Britax, Chicco, Diono, Joovy, Thule, ) across Canada.

Babelelo Canada operates as a wholly owned company. Bebelelo is a family business that opened its first store in 2008. By going to shop directly at the store located on Boulevard des Laurentides in Laval, not only will you have one of the most beautiful sales experiences of your life, but you will be discussing directly with the founders and the Bebelelo family. Indeed, the employees working in the stores all belong to the same family. In addition, the trend is to offer you a personalized service adapted to your needs.

Our mission:

Our objective is to meet the demands of parents by offering several stores to keep the parental experience simpler while ensuring that excellence and cost are never compromised. The objective is to make caregiving for your baby a pleasurable and stress-free experience, due to our comprehensive baby-care line.

Our vision:

We foresee a future wherein babysitting is no longer a chore but rather a rewarding experience.

Bebelelo is searching for a full-time or part-time retail Sales Associate that will be responsible for all transactions job activities, from lead generation to closing sales.

Furthermore, as a Sales Associate you need to be working closely with customers to assess their needs, answer their questions about your goods, and offer the best solutions. And you should also be able to address customer issues quickly and maximize client satisfaction.

• Responsibilities:
• Welcome customers to the store and respond to their questions.
• Maintain high levels of client satisfaction by providing great sales service.
• Determine the needs of the consumer and give support and information on product characteristics.
• Monthly, quarterly, and annual sales objectives must be followed and met.
• Seek out consumers in the store.
• Maintain product knowledge and discuss possible choices.
• Processing product returns.
• Follow inventory control processes.
• Product cross-selling.
• Requirements:
• Availability: Full-time or Part-time.
• Fluent in English and French (written & verbal).
• Proven work experience as a Retail Sales Associate, Sales Representative or similar role.
• Solid communication and interpersonal skills.
• Familiarity with inventory procedures.
• Ability to perform under pressure and address complaints in a timely manner.
• We offer:

We offer competitive base salaries and annual bonuses based on performance and beneficial incentives.

Bebelelo is searching for a Store manager that will be responsible for the overall store management.

Moreover, the successful candidate will be able to enhance customer satisfaction, meet sales and profitability goals and manage staff effectively. Candidates will have the most success if they have a background in financial planning, employee recruitment, or retail management.

• Responsibilities:
• Create business strategies to increase our consumer base, increase shop traffic, and maximize profitability.
• Meet sales objectives through training, encouraging, coaching, and providing feedback to sales personnel.
• Maintain high levels of client satisfaction through providing outstanding service.
• Maintain outstanding store condition and visual merchandising standards.
• Deal with all issues that arise from staff or customers (complaints, grievances etc.).
• Be a shining example of well behavior and high performance.
• Report on buying trends, customer needs, profits etc.
• Propose innovative ideas to increase market share.
• Be a shining example of well behavior and high performance.
• Additional store manager duties as needed.
• Requirements:
• Availability: Full-time.
• Fluent in English and French (written & verbal).
• Proven performance as a retail store manager Strong leadership abilities and business knowledge.
• Strong organizational skills and customer management abilities.
• Excellent interpersonal and communication abilities.
• Bachelor’s degree in Business Administration or a related field.
• Ability to perform under pressure and address complaints in a timely manner.
• We offer:

We offer competitive base salaries and annual bonuses based on performance and beneficial incentives.

Bebelelo is looking for an experienced social media manager to handle the social media accounts. You’ll be in charge of developing unique written and video material, as well as managing postings and reacting to followers. You will manage our corporate image in an unified manner in order to fulfill our marketing objectives.

As a social media manager, we want you to be up to date on the newest digital technology and social media trends. You should have strong communication skills and be able to creatively explain our company’s viewpoints. Finally, you should be able to manage our social media presence while maintaining high levels of online traffic and client involvement.

• Responsibilities:
• Conduct research on current benchmarking trends as well as audience preferences.
• Create and implement a social media strategy that is in line with corporate objectives.
• Set specific objectives and report on return on investment (ROI).
• Generate, edit, publish and share engaging content daily (e.g., original text, photos, videos and news)
• Monitor SEO and web traffic metrics
• Collaborate with other teams, like marketing, sales and customer service to ensure brand consistency
• Communicate with followers, respond to queries in a timely manner and monitor customer reviews
• Oversee social media accounts’ design (e.g., Facebook timeline cover, profile pictures and blog layout)
• Suggest and implement new features to develop brand awareness, like promotions and competitions
• Stay up-to-date with current technologies and trends in social media, design tools and applications
• Requirements:
• Availability: Full-time.
• Fluent in English and French (written & verbal).
• Proven work experience as a Social media manager.
• Excellent copywriting skills.
• Ability to deliver creative content (text, image and video).
• Solid knowledge of SEO, keyword research and Google Analytics.
• Knowledge of online marketing channels and familiarity with web design.
• Excellent communication skills, analytical and multitasking skills.
• We offer:

We offer competitive base salaries and annual bonuses based on performance and beneficial incentives.

Bebelelo is searching for a delivery associate that will be responsible for picking up and delivering packages, as well as guaranteeing punctuality and client satisfaction. In addition to, checking and handling delivery documentation, loading and unloading items from cars, following timetables and routes, scanning and categorizing shipments, and making periodical status reports.

As a delivery associate, you must contact and help clients by responding to enquiries, confirming addresses, collecting payments, and managing issues and complaints. Furthermore, you must also complete regular vehicle maintenance checks and follow traffic rules and regulations to ensure a smooth and effective workflow.

• Responsibilities:
• Provide quality service, create and sustain supporting communication between internal and external business divisions and/or consumers.
• Create a positive client experience.
• Load trucks properly and adequately for shipment.
• Use GPS technology to ensure on-time delivery and pre-trip checks.
• Use time management abilities to ensure that shipments are delivered and picked up on time.
• Return to the store on a daily basis to arrange paperwork such as payments and delivery confirmation receipts and submit them to management.
• Requirements:
• Availability: Full-time.
• Fluent in English and French (written & verbal).
• High-school diploma or equivalent.
• Able to work independently and within a team.
• Holds high ethical standards at all times.
• We offer:

We offer competitive base salaries and annual bonuses based on performance and beneficial incentives.

Bebelelo is looking for an experienced shipping manager to oversee day-to-day shipment and distribution activities You will be responsible for ensuring that all orders are sent and fulfilled on time.

A successful shipping manager is analytical, organized, and communicative. They must be familiar with paperwork and information systems, as well as shipping and receiving procedures. The purpose is to keep the shipping procedures functioning smoothly and efficiently.

• Responsibilities:
• Use software to track, check, prioritize and route orders.
• Handle all important papers such as advanced shipment notices, pick slips, bills of lading, and so on.
• Organize the flow of shipments from preparation through shipping.
• Inspect finished orders for labels, barcodes, and other characteristics.
• Supervise and lead subordinates (receiving clerks, order pickers etc.)
• Control budget of the shipping department
• Work with warehouse, purchasing, and other management to improve procedures.
• Resolve any difficulties with shipped orders.
• Ensure that all legal requirements and corporate rules are followed.
• Report on actions and issues to management.
• Requirements:
• Availability: Full-time.
• Fluent in English and French (written & verbal).
• Proven experience as shipping manager.
• High school diploma; BSc/BA in supply chain, logistics or relative field is a definite plus.
• Solid knowledge of logistics procedures.
• Good understanding of budgeting and reporting.
• Experience in directing and evaluating subordinates.
• Excellent organizational and communication skills.
• Attention to detail and problem-solving abilities.
• Computer competent with extensive understanding of Microsoft Office (especially Excel).
• We offer:

We offer competitive base salaries and annual bonuses based on performance and beneficial incentives.

Bebelelo is looking for a competitive promoter agent who thrives on gaining new clients. The selected candidate will play a critical role in reaching our targeted client acquisition and revenue growth goals. You must be able to provide hundreds of product/service presentations, generate interest, and qualify sales prospects.

• Responsibilities:
• Use lectures, charts, and/or slide shows.
• Demonstrate and provide information on promoted products/services.
• Create a positive image and lead consumers to use it.
• Distribute product samples, brochures, flyers etc. to source new sales opportunities.
• Identify interest and understand customer needs and requirements.
• Set up booths or promotional stands and stock products.
• Report on demonstration related information (interest level, questions asked, number of samples/flyers distributed etc).
• Requirements:
• Availability: Full-time.
• Fluent in English and French (written & verbal).
• High school degree or BS in Marketing.
• Proven working experience as a Promoter.
• Track record of over-achieving quota.
• Ability to understand customer needs and handle different types of personalities.
• Strong listening, communication, presentation and social skills.
• We offer:

We offer competitive base salaries and annual bonuses based on performance and beneficial incentives.

Bebelelo is looking a committed Telemarketer to create revenue in a fast-paced workplace by phoning or answering queries. You will be in charge of persuading current or future consumers to purchase items or services.

A good telemarketer must be both pleasant and convincing. You must be able to quickly comprehend the customer’s demands and propose solutions that fulfill those needs. To deal with hostility and complaints, the ideal applicant will also be patient and cool-headed. The purpose is to boost commercial growth by growing the customers of the organization.

• Responsibilities:
• Call people using a given phone directory to sell products.
• Answer incoming calls from prospective customers.
• Use scripts to provide information about product’s features, prices etc. and present their benefits.
• Ask pertinent questions to understand the customer’s requirements.
• Keep records of calls and sales and record useful information.
• Persuade the customer to buy by demonstrating how merchandise or services meet their needs.
• Record the customer’s personal information accurately in a computer system.
• Deal with complaints or doubts to safeguard the company’s reputation.
• Requirements:
• Availability: Full-time.
• Fluent in English and French (written & verbal).
• Proven experience as telemarketer or similar sales/customer service role.
• Proven track record of successfully meeting sales quotas preferably over the phone.
• Working knowledge of relevant computer programs (e.g., CRM software) and telephone systems.
• Excellent communication and presentation skills.
• Skilled in negotiation and dealing with complaints.
• Persistent and results-oriented.
• Patient and able to handle customer rejection.
• High school diploma; BSc/Ba is a plus
• We offer:

We offer competitive base salaries and annual bonuses based on performance and beneficial incentives.

Job Types: Full-time, Permanent

Additional pay:

Schedule:

Ability to commute/relocate:

• Quebec, QC: reliably commute or plan to relocate before starting work (preferred)