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Position Overview
Reporting to the Production Manager, the Content Lead Technician will work hand in hand with other members of the team under supervision, as well as individually in processing personal property (contents) in residential and commercial settings.
Job Duties
Work under supervision in residential and commercial settings handling personal property (contents) as follows:
o Packing, loading & transport
o Disassembly and reassembly
o Mitigation services
o Dry and wet cleaning
o Inventorying and chain of custody
o Deodorization (ozone, foggers, etc.)
o Ambient air filtration
o Cleaning and laundering items
Participate as directed in the following activities:
o Vehicle safety and maintenance inspections,
o Maintaining vehicles in clean, serviceable condition
o Construction polyethylene enclosures
o Removing and disposing of debris
o Setting and maintaining equipment
Participate in development of content scopes of work, including:
o Characterization of smoke particulate
o Test cleaning
o Cleaning methods
o Deodorization methods
Identify salvageable versus non-salvageable contents
Inventory photographing
Provide excellent Customer Service
Work under time constraints to meet specific timelines
Ensure attention to detail and keen sense of safeguarding other people’s property and information
Will practice good housekeeping at all times to ensure a safe and non-cluttered worksite
Participates in and demonstrates an understanding of safety principles and practices; follows all safety policies and procedures to support a safe working environment, including safe operation of machines and equipment
Comply with all Belfor policies and procedures, as well as legislative requirements
Proactively communicate job site conditions and concerns that may or are affecting completion of the job to the appropriate person
This role could be required to act as a “lead” periodically as designated by their manager
Attend all Belfor sponsored training courses
Qualifications
Working knowledge of restoration industry best contents practices including:
o Restoration following fire and water losses
o Degradation factors
o Decontamination
o Real, sentimental and historical evaluation
Familiarity with chemical cleaning products including Safety Data Sheets
IICRC certification (Fire and Smoke and/or Odour Control and / or Water Damage) preferred
Recognition of common objects and materials
Construction / Restoration / Insurance experience preferred
Comprehensive understanding of customer service, principles and practices
Eligible to operate a motor vehicle per Belfor’s vehicle policy
Ability to work within a team or independently as needed
Strong written and verbal communication skills
Proven ability to multi-task in a fast paced environment
Basic / Intermediate / Advanced computer and/or tablet/iPad experience with Microsoft Office programs such as Excel, Word and Google Suite
Willing to work nights, on call and weekends when requested
Periodic travel may be required
Criminal Record Check
Physical Demands
Frequent lifting from 5-40 lbs, unassisted (from 35-65% of the time)
Occasional lifting from 41 lbs +, assisted (up to 50% of the time)
Access and mobility in tight spaces
Fit Testing – half and full face mask as needed, annual certification required
Working at Heights – over 5 feet, periodically
Sustained periods of standing, sitting, walking, bending, and kneeling
BELFOR (Canada) Inc. is an inclusive and equal opportunity employer. While we appreciate all applications, only those candidates selected for an interview will be contacted. We thank all applicants for their submissions.
