Req Id: 412196
At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.
If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.
Bell’s Field Services team is proud to be the face of the Bell brand, performing the best installation and repair services and maintaining Bell’s network for our residential and business customers.
Bell Business Market (BBM) is looking for an enthusiastic configuration manager to support our dedicated and customer oriented account teams with the overall objective and authority to ensure daily end-to-end delivery of CM services in accordance with the SACM (Service Asset and Configuration Management) practice. You will also be leading projects & initiatives cross-functionally with business, technical, and operational teams to ensure continuous alignment and champion B2B customer experience for Bell Canada.
Typical day-to-day responsibilities?
Support the account team in the establishment, governance, reviewing, and Improvement of asset and configuration management
Establish and continuously improve the process for identifying and correcting any discrepancies between CI’s and the CMS for validating existence and location of service assets
Lead and collaborate with IT & Process Owners, and Process Stakeholders to gather and analyze needs, translating these needs into requirements; maintain up to date knowledge of industry best practice standard
Facilitate and perform CM audits to ensure data completeness and quality; enable process adherence through reporting and dashboards
Managing the day-to-day activities of the process, including establishing priorities and work assignments; Tracking compliance to policies and procedures and resolving or escalating any compliance issues
Reviewing and proposing significant IT infrastructure changes to ensure impacts to configuration management data are properly addressed via appropriate process or procedure development or enhancement
Including:
Asset management
Licensing and Maintenance contract management
Overall life-cycle management of Asset and Configuration Item required to deliver our customer services
Develop reports for Asset and Configuration management on KPIs to improve the process effectiveness, efficiency, and data accuracy
How can you be successful?
Must have:
Bachelor’s Degree or Diploma in Computer Science, Information Systems, data analytics, Business Management or related field along with 3+ years Configuration Management or BigData related experience
Understanding of ITIL CM framework and implementation
Experience in leading cross-functional project management and/or implementation of large corporate frameworks, solutions and tools
Experience working in large IT environments, understanding key computer components such switches, routers, firewalls, load-balancers etc.
Advanced Excel and SQL knowledge for scripting and reporting
Ability to lead and collaborate effectively towards cross-functional teams
Great to have:
Experience in implementing Configuration Management Framework
ITIL v4 Foundations Certified
Strong Confluence / Jira knowledge
Experience in automation projects
Knowledge in API
Experience in a coding environment
Tableau and Microstrategy knowledge
#LI-PG
#talent
#EmployeeReferralProgram
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status: Regular – Full Time
Job Location: Canada : Ontario : Mississauga || Canada : Alberta : Calgary || Canada : British Columbia : Vancouver || Canada : New Brunswick : Fredericton || Canada : Nova Scotia : Halifax || Canada : Ontario : Don Mills || Canada : Ontario : Toronto || Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 08/28/2023
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
At Bell, we don’t just accept difference – we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or [email protected] to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at [email protected] .
Created: Canada, ON, Mississauga
Bell, one of Canada’s Top 100 Employers. (https://reviews.canadastop100.com/top-employer-bell?lang=en)
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