Customers are the heart and soul of everything we do at Best Buy Canada, so when they need our support, it’s the Customer Care team that steps in to collaborate on solutions and make amazing happen. We are empowered to assist our contact centers in aiding our customers and resolving any outstanding issues. This is an integral part of how we execute on Best Buy’s commitment to world class customer experiences. The Contact Centre Support Associate role is based out of our Vancouver, BC office.
As a Contact Centre Support Associate you will…
Provide world class customer service.
Transact and book services and add-ons for customer orders.
Communicate with customers over phone and email while maintaining customer relationships.
Partner with our Home Delivery team and gain insight on operations and logistics.
Have a direct impact on brand image.
We hope you are passionate about…
Customer service – creating promoters for Best Buy
Ingenuity – as a company we are constantly changing and evolving; an openness and willingness to embrace change is critical
Having fun while being the best!
The experience we need…
General computer literacy
Strong communication skills (e-mail and phone)
1-2 years providing exceptional customer service
Highly skilled in customer escalations in similar retail and web retail services
Bonus points…
French proficiency (written and spoken)
Salesforce CRM experience
Experience with point-of-sale systems
Knowledge of Best Buy products, services and service standards
We believe we have the unique opportunity to help customers enrich their lives and pursue their passions with the help of technology.
Join our amazing team!
We are looking for people just like you.
Technical requirements
After signing up, you will be sent an email with instructions on how to connect.
Please be prepared to join the virtual interview from a quiet place using a desktop or mobile device with a working speaker, microphone, and camera. Check to see if your network connection can support an online session. A plugged in ethernet cable or a strong WiFi network signal will help avoid time delays during your conversation.
What to prepare
Resume
Preferred dress code
Casual (come as you are, but please be presentable)
About Best Buy
Best Buy Canada is one of Canada’s largest and most successful retailers, operating the Best Buy, Best Buy Mobile, and Geek Squad brands. We offer consumers a unique shopping experience with the latest technology and entertainment products, plus an expanded assortment of lifestyle products offered online at the right prices.
Recognized as a 2022 winner of Canada’s Top 100 Employers, we received top marks in everyone from our work atmosphere and employee engagement to our phenomenal training and skills development programs.
When you’re part of our team, you’ll get amazing discounts and promotional pricing on everything from TVs and refrigerators to luggage and furniture. You’ll get a sneak peek at the newest gadgets before they hit the market!
We believe we have the unique opportunity to help customers enrich their lives and pursue their passions with the help of technology.
Learn more at: bestbuy.ca/careers
What is a virtual interview?
Virtual interviews help employers connect with job seekers when they’re not in the same physical location. Since hiring is a human process, employers would like to talk with you online (chat, video, or phone) to see if you meet the requirements for the job.
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