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Are you ready to join a team of passionate technology experts who install, fix, solve, and enhance technology products via phone and chat for clients across Canada?
Join us at Geek Squad (the technical service organization of Best Buy Canada). We are looking for people just like you, to provide help desk and technical support to our clients.
As a Remote Technical Support Technician, which we call a Remote Services Agent, you are able to:
- Work 24 hours, or more, per week, from the comfort of your own home
- Be scheduled for 4-5 shifts a week
As a 24/7/365 business we require flexibility from our Agents. Shifts are up to 8.5 hours in length with start and end times between 9am to 9pm pacific time. Full weekend availability is a must.
As a Remote Services Agent, you will create an amazing customer experience in our call center by:
- Identifying and recommending solutions based on customers’ individual needs
- Facilitating the complete solution of product repair, troubleshooting, upgrades, installations, and other services using an online portal and remote desktop software
- Tutoring clients on the proper and optimal use of their products
- Completing training as required to continuously improve the experience for clients
- Having fun while being the best – you believe that positivity drives productivity and work should be stimulating
You come ready with…
- 1+ years of call center or help desk experience
- Experience in troubleshooting and/or repairing clients’ devices
- Completion of High School Diploma or equivalent
- Proficiency with English, both verbal and written
Bonus points:
- 1+ years of experience with computer or network troubleshooting and repairs
- A+ Certified
- French proficiency
We ask that your home office comes equipped with…
- A personal computer with monitor, speakers, and anti-virus software (PC must be running Windows 8 or newer, Mac computers must be running 10.13 or newer)
- Subscription to a high-speed, hard-wired internet connection
- A USB or 3.5mm PC headset
- A webcam for team meetings and ongoing training
- A door – Home offices are required to be private and quiet, and not located in your living room
What we proudly offer:
- Remote work environment
- Competitive wages
- Employee discounts on awesome tech
- An enthusiastic, fun, and supportive team who you will quickly call friends
- Opportunities to build new skills
We believe we have the unique opportunity to help customers enrich their lives and pursue their passions with the help of technology.