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Bilingual Customer Service Representative
Full Time, Permanent
Location: (100% on-site – Hybrid – 2 days in office after training) – Vaughan
Hours: Mon-Fri – 8am-5pm – (40 hours/wk.)
Salary: Up to $53K
Company: Our client is a leader in their industry. Due to continued growth, they are looking to add a talented Bilingual Customer Service Representative to their team of professionals.
Perks:
Company-paid benefit plan (after 3 months)
Dental plan
Vision plan
Paramedical
STD
LTD
Pension
Product Discounts
Casual dress code policy
Excellent training
Family working atmosphere
Job Summary:
You will be responsible for providing excellent customer service to both internal and external customers in accordance with targeted objectives.
Duties:
- accurate and timely order and credit note entry.
- invoices and bills of lading for outgoing shipments.
- high priority orders to ensure timely and complete delivery.
- as a co-coordinator between sales and logistics, as well as other depts. as needed (credit, production, planning, etc.)
- with buyers and Key Account Manager to arrange that backorders are created when necessary.
- short shipment fines as necessary for the credit department.
- process large amounts of data when necessary.
- assistance to assigned retail sales reps in a timely manner.
- with courier companies to ensure that purchase orders are delivered on time.
- and maintain strong positive relationships and rapport with all key customers.
- and adhere to customer call cycle for all assigned accounts to obtain orders.
- track customer performance, relative to volume and assortment and provide regular feed- back on issues and opportunities.
- to customer inquiries and requests.
Qualifications:
- Bilingual – English/French – Spoken and Written.
- School graduate.
- years of call centre customer service experience dealing with products.
- Management experience.
- experience.
- MS Office ability.
