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About Biiibo
Biiibo is a market leader in the on-demand delivery space for building supplies. Founded by an experienced management team in the construction industry, we are building a top performing team to revolutionize an industry!
We’re currently looking to hire a driven Customer Service Representative to join our fast-growing team!
About the Role
As a Customer Service Representative you will work as part of a small, autonomous, agile team to deliver exceptional customer service and impact; built on a modern hybrid cloud platform. We believe in the power of working together, you’ll get to work with your peers, business partners and you’ll have the opportunity to grow and expand your capabilities. Join our team today and magnify your impact influencing the future of construction on a global scale.
What is Expected
Handle three main channels: Inbound, Chat and Emails for Biiibo’s customers while maintaining an outstanding experience in every interaction.
Address time-sensitive issues, such as payments, account questions, driver issues, or troubleshooting with professionalism in a timely manner.
Develop a deep expertise in how Biiibo’s processes, systems, and resources work, and how to use them to drive positive outcomes
Demonstrate effective communication skills and relationship-building.
Excel at Quality! We want to be the best Customer Experience Company out there!
Do you have what it takes?
Aside from a positive can-do attitude, you’ll need:
You have 2+ years experience handling customer issue resolution using email, phone and chat.
You can speak fluent English and have above average technical fluency.
You have experience in a fast-paced customer service role and resilient in an ever-changing environment.
You have effective written communication skills-including top-notch grammar, spelling, and the ability to write both formally and casually.
You are a highly-motivated individual that works well in a team environment.
You are above average in technological fluency, including smartphone application navigation, computer function navigation, such as using hotkeys for copy/paste, opening multiple tabs, email
You are customer centric and you love helping people.
You have high emotional intelligence and you are great at building relationships.
You are very organized-you can juggle both issue resolution & concise communication.
You have experience maintaining a high-level of professionalism.
In Return, You Will:
Be part of and grow with our dynamic team
We’ll provide you with the tools you need to develop your career and grow with our company
Competitive salary with great opportunity for growth
Work with high performing individuals in a team environment
Full benefits package
Monthly team-building outings
We are culture-driven and our team is a priority
Join us and become part of our growing team!
Equal Opportunity Employer
Biiibo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
