BIMM Looking for Vice President, Operations at Toronto, Ontario, Canada Full Time

Who we are

BIMM is a Toronto-based agency that lives at the intersection of data, technology, and creativity to provide clients with high-performing campaigns and digital products that shape connected customer experiences. We’ve helped our clients implement fully integrated CRM customer journeys, built robust digital experiences, and created national loyalty programs with decades of experience in sectors of automotive, financial, telco and retail.

We are creative realists, which means our ideas and solutions are grounded in the realities of our clients’ business. We believe big ideas are nothing without big results (and flawless execution); high-performing agencies deliver high-performing campaigns, products, and experiences; and the best solutions happen when we collaborate with clients as partners.

Who we’re looking for

BIMM is seeking an experienced and talented individual to serve as our Vice President of Operations. The Vice President of Operations will plan, direct, coordinate and oversee operations activities in the organization, ensuring development and implementation of efficient operations and cost-effective systems to meet current and future needs of the organization. As VP of Operations, you will regularly analyze company operations for problems; define, implement and monitor processes and tools to increase productivity; and provide support to our senior leadership team and their disciplines to refine our workflow and help them deliver efficient, valuable and high quality output for our clients.

The VP of Operations’ impact is critical to the organization as it is the center of excellence in delivery, quality and efficiency. The impact will be measurable in the continual improvement and reporting on operational successes. As VP of Operations, you are a key member of our SLT team, and a critical factor to supporting a strong operational foundation as we continue to scale at pace.

Responsibilities

Operational KPIs

Working closely with the SVP Client Success and the Senior Leadership Team, you will be responsible for direct collaboration with all department leads. In this collaboration you will refine and consolidate measurements of success that ladder up to our organizational KPIs. You will work with department leads to define, document, and measure (on a monthly and quarterly basis) achievements of the departments according to those organizational measures.

In the measurement of these results, you will assist in identifying areas of strength or improvement in the following areas:

• Onboarding
• Financial Impact
• Client Satisfaction impact
• Process Improvements
• Tools & Systems efficacy and usage
• Interagency Collaboration
• External Collaboration
• General Delivery practices through the Project Management Office

Working through any findings, you will partner with the department leads to define areas of improvement, and look to support with tools, processes, or resources. You will help implement change management approaches and practices to ensure smooth iteration of these improvements. All will be recorded in an Operational Improvement plan, that will be available for senior executives to align, endorse, and support along the way.

Operational Governance

As a SOC 2 Type 2 accredited organization, BIMM prides itself in the security and integrity of our management in digital delivery. S2T2 is a yearly audited area of the business governing how BIMM delivers our services to our clients. Leading this audit, with support from leadership, you will be integral to the continuation of this certification for the organization. In the Audit, you will be asked to provide evidence and samples of controls and policies in place from HR through to IT. Your role will involve managing the audit process and gathering the necessary evidence with the respective departments in the organization. As Bimm continues to expand, further certifications may be required including ISO and TISAX. You will be accountable for the process by which we determine what certifications are required and for the achievement of all certifications needed to successfully run and grow our business.

Through these processes, you may discover exceptions and qualified comments from auditors on how to improve the quality and governance of our controls. You will record the necessary changes, and work with relevant departments to plan, design, and implement the changes through policy and process updates.

Business Operations and PMO

Outside of our certifications and compliance, you are accountable for core business operations functions and processes including: Designing and running tests against organizational controls throughout the year (with support from relevant departments) on Disaster recovery, Business Continuity, Risk mitigation, Incident Management, Vulnerability and Cyber security tests , Annual Process Reviews – departmental. You are also accountable for our Project Management Office.

Requirements

• 10+ Years in a Senior Operations role within an medium size services business
• Strong digital delivery knowledge, including project management, product management
• Strong analytics knowledge
• Agency experience
• Agile process experience
• Previous process Audit experience (i.e. SOC 2, ISO, other)
• Education in business management
• Finance knowledge and experience

What’s in it for you?

• Work Life Balance with BIMM days: Spend your birthday any way you’d like, as long as it’s not at the office. Extra day off to enjoy every summer holiday and a week-long end-of-year break. Boo-yah!
• Benefits: We offer a comprehensive health & dental benefits plan with an Employee Assistance Program. BIMMers are also given extra $$$ to put towards wellness or health-related needs. Did we mention our RRSP with matching? A lil BIMM bonus to build your bank.
• Culture: Our squad is fun, friendly and entirely egoless. Our social committee plans BIMM bashes,Tasty Thursdays and quarterly outings like candle making workshops, board game nights, Jays games and cooking classes. Our summer and holiday parties are quite memorable as well! Having Fun Everyday is one of our core values.
• We believe in working & meeting with purpose. We observe a hybrid working model in our beautiful dog-friendly office located in the Distillery District, stuffed with snacks.
• Belonging: Our dedicated DEI committee provides thought-provoking insights which are reflected in our work; They also organize engaging awareness activities and events to showcase BIMMER’s professional talents and personalities. What talents might you bring? 🙂
• Growth: BIMM is part of which gives our employees access to the network’s resources, training, offices, and more. We also prioritize your personal and professional development with opportunities like on-site Lunch n’ Learns, conferences and online courses. Love 2 Learn.

BIMM is committed to providing an environment that is inclusive and accessible. We are an equal opportunity employer and consider all applicants for employment without discrimination. Please let us know if accommodation for the recruitment/interview process is required and we will work with you to make sure your needs are met.

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