Worker Sub-Type:
Student (Fixed Term)
* Job Description: *
Today,* BlackBerry®* is a transformed company. We’re no longer about the smartphone, what we once did for smartphones is what we’re now doing for Enterprise of Things (EoT) – envisioning, enabling and securing new forms of communication that are connecting the business world in extraordinary new ways. We have the most complete and advanced end-to-end solutions to enable EoT, and our ideas lead the way in the hottest markets like cybersecurity, SaaS, neural networks and autonomous vehicles.
Today our software is trusted by the world’s most important organizations, including all of the G7, 16 of the G20, NATO, financial firms, healthcare providers and educational institutions. BlackBerry technology is further embedded in millions of ‘things.’ You can find BlackBerry in smart watches, medical devices, cars, trains, robots, smart meters, TV broadcast equipment, wind turbines, hydroelectric plants, pilot training simulators, mail-sorting machines and, of course, tablets and smartphones just to name a few.
Position Summary
Quality Analyst will be responsible for performing standardized quality control audit on process quality for support cases to ensure they meet established quality standards and monitoring key Critical to Quality performance daily. You are required to perform calibration test, maintain & audit records for ISO compliance and identify areas for quality control improvement in addition to participate and support Senior Quality Analyst in process improvement if required.
Location: Waterloo, ON
Length of Term: 4 Months
What you will do
Conduct quality audits on customer interactions
Provide feedback & work with Senior team for improvement
Perform calibration with Sr. Quality Team
Communicate changes to processes and quality score card
Excel, as well as data reporting
Database: Data Entry
Who we are looking for
Currently enrolled in post-secondary education in a related field
Customer Focus
Experience with Coaching
Attention to Detail
Student Life at Blackberry
Growth Mindset: employees have access to skills training and professional development courses, mentorship programs as well as unlimited access to our on-demand learning platform.
Commitment to Wellness: employees have access to events that support physical, mental and financial wellness. We host wellness sessions, fitness courses, discounts to local gyms and offer a 24/7 Employee Assistant Program (EAP).
Highly collaborative teams and a supportive workplace environment, with organization-wide events and a student social committee.
Employee Perks: we have snack and beverage programs at all locations. Students also have access to discounts for local stores, transportation, restaurants and activities.
See more about the student program at BlackBerry over on our Instagram @BlackBerryStudentLife
Scheduled Weekly Hours:
40
BlackBerry (NYSE: BB; TSX: BB) is a trusted security software and services company that provides enterprises and governments with the technology they need to secure the Internet of Things. Headquartered in Waterloo, Ontario, the company is unwavering in its commitment to safety, cybersecurity and data privacy, and leads in key areas such as artificial intelligence, endpoint security and management, encryption and embedded systems. You couldn’t choose a more exciting time to consider joining us! For more information, visit BlackBerry.com and follow @BlackBerry.
©2022 BlackBerry. All right reserved. BlackBerry® and related trademarks, names, and logos are the property of BlackBerry Limited and are registered and/or used in the U.S. and countries around the world.
It is the policy of BlackBerry to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.
EEO Minorities/Females/P rotected Veteran/Disabled
If you’re seeking a meaningful opportunity that gives you a higher purpose and enhances the lives of seniors and their...
Apply For This JobPOSITION NOTES: 25 hours per week TITLE: EDUCATION ASSISTANT 2 DEPARTMENT: Schools REPORTS TO: Principal SUMMARY: With direction from the...
Apply For This JobWhen you join the City of Guelph, you join a team of 2000 full and part-time employees who deliver services...
Apply For This JobAerotek is the largest recruiting agency in North America; we have been providing candidates with job opportunities for over 30...
Apply For This JobJOB SUMMARY: The Training and Development Manager plans, coordinates and delivers training and staff development programs for Security Officers, Supervisors...
Apply For This JobCertified Automotive Service Technician Location: Kamloops, BC, Canada Job ID: R12415 Job Status: Full-Time Share: Apply Now Ledcor Employee? Apply...
Apply For This Job