Established in 2012, BlackboxMyCar is the largest dashcam distributor in North America dedicated to providing products and services that are nothing short of outstanding. As the market leader, BlackboxMyCar partners with best-in-class manufacturers to ensure quality and reliable dashcams.
BlackboxMyCar is currently looking for a hardworking and dynamic individual to fill the role of RMA (Return Merchandise Authorization) Specialist.
As the RMA Specialist, you will be responsible for coordinating and facilitating merchandise returns through the receiving, testing, refurbishing and shipping processes. You will be reporting to the Online Marketplaces Manager. Please note that this is NOT a physically intensive job.
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YOU WILL BE RESPONSIBLE FOR…
Handling and receiving RMA request forms from different sales channels
Accurate data entry of required RMA information into Excel or Google Sheets
Provide excellent customer service by following up with RMA status updates via email
Inspect, verify, test and log each returned package
Receive damaged or defective goods authorized for return to establishment
Refurbish open-box and returned goods
Facilitate warranty process directly with manufacturers
Keep track of all inventory related to returned, open-box, and refurbished goods
Analyze RMA data to identify key issues, trends, and compiling them into reports
Process all required paperwork and maintain adequate records for reporting and tracking
Perform other duties and assignments as required
YOU MUST HAVE…
Must have high school diploma
Literacy across a broad range of electronic devices
You are motivated, energetic about your work and are organized
Able to work efficiently as a part of a team as well as independently
Lifting or moving up to 10lbs may be required
Strong time management and organizational skills
Basic computer skills including Microsoft Office
ABOUT BLACKBOXMYCAR
We envision a future where every driver is protected from auto insurance fraud, careless driving, and vehicle vandalism. We want video evidence to be something that makes drivers feel safer, knowing that a silent witness is always on board to offer the truth. The entire team at BlackboxMyCar work hard every day to provide as much free information on dash cams as possible so that drivers are better educated on the importance and benefits that a dash cam can bring to everyone.
Work with an award-winning team (Winner of the 2019 Entrepreneur of the Year Award)
Be part of a niche market that is growing rapidly
Surround yourself with like-minded individuals
Competitive pay
Great growth potential
The chance to work in a fun, non-traditional work environment
Located in Richmond, BC
Love what you do? We offer competitive compensation packages and a culture that thrives off of creativity and individuality. At BlackboxMyCar, you will have the chance to create a long term career with a cutting-edge team.
As the company grows, opportunities will present themselves and internal mobility and growth will be encouraged. We need awesome, hard-working people now that understand the culture behind a start-up and are willing and excited to be a part of everything that goes along with it.
BlackboxMyCar is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. BlackboxMyCar also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.