Job Description
Front Desk Manager:
Reports to the Sr. Manager of Blitz Facial Bar
Blitz Facial Bar provides professional aesthetic services to address individual skin concerns, and provide long-term solutions to restore and maintain skin’s integrity, health, and look. With three facial bars in Toronto and one in Brooklyn, New York, Blitz Facial Bar’s simplistic elegance and open-concept design provides an inviting space with easy functionality. As such, our Front Desk Manager will possess the ability to lead a team of aestheticians to provide an exceptional personalized facial experience ensuring clients safety, satisfaction, and loyalty. Ideal candidate will have experience in similar roles either in hospitality, front desk Supervisor or Management experience. Must demonstrate exceptional communication skills, effective time management and coaching capabilities.
Skills required
· Ability to lead by example and have experience in building strong team culture
· Excellent communication and, problem solving skills and maintain a high level of customer service standards
· Ability to communicate with clients and employees while maintaining high level of professionalism
· Multitask as needed to perform a variety of duties with appropriate attention to quality and consistency
· Self-Motivated team player
Responsibility
· Provide leadership and direction for the day- to- day operations of the Blitz Facial Bar with a focus on service consistency, client experience and operations
· Attaining Facial Bar daily, weekly, and monthly sales targets
· Front desk duties include greeting and checking in clients for facial. Answer phone and emails in professional manner, provide clients with utmost care while fielding questions or making bookings. Provide information about our menu and unique attributes of the Blitz Facial Bar facility to enhance the client experience
· Will develop relationships with clients to ensure loyalty
· Ensure brand standards are maintained with maintaining client records with care and confidentiality
· Manage client concerns and react quickly, in partnership with Sr. Manager
· Support all aspects of retail selling
· Inventory control daily and monthly
· Manage payroll time sheets and scheduling as well as handle petty cash and deposits
· Adhere to Blitz Facial Bar policies and procedures and maintain a healthy team environment
· Maintain a clean, organized, and beautiful work environment. Coordinate facility maintenance as necessary.
· Strategize with team and share ideas, opinions, and suggestions to improve the environment and Facial Bar Experience
· Perform additional duties as required
Preferred qualifications:
Excel.
Job Types: Full-time, Permanent
Job Type: Full-time
Salary: $19.00-$21.00 per hour
Schedule:
COVID-19 considerations:
All customers must fill out a COVID questionnaire. All staff and customers must be fully vaccinated.
Ability to commute/relocate:
Experience:
Work Location: One location