Who we are?
Book4Time is a global leader in wellness and recreation management solutions for the hospitality market. Our SaaS platform manages the end-to-end guest experience and back-office operations for hotels, resorts, casinos, and private clubs in over 95 countries. In everything we do we are guided by five clear values: Commitment, Integrity, Teamwork, Accountability and Innovation.
Who are we looking for?
We’re looking for an Onboarding Specialist in the SaaS space who is passionate about working with new customers and leading their end-to-end launch experience with our software. You are the customer advocate, who owns and leads Book4Time SaaS implementations. You will proactively listen, separating the wants from needs, provide recommendations, configure the system and deliver detailed training in accordance to best practices in Book4Time.
As a member of our team, you will own the customer journey in adopting our software from kick off through to launch and personally deliver live 1-on-1 online training sessions via zoom or in person (if needed). You will participate in creating effective training programs, updating training documentation, and materials to educate customers on best practices and enable them to achieve their business goals while utilizing our software.
Measures of Success for Onboarding Specialist
Successful customer implementations per quarter with CSAT and NPS.
Key Activities
Requirements Gathering, Kick-off and Configuration
Project Management and Training Delivery
Responsibilities
What you will bring
The Perks:
**Successful candidates will be required to do a credit/background check.
Book4Time is committed to accessible employment practices that are compliant under the Accessibility for Ontarians with Disabilities Act (“AODA”) and supports equal opportunity. Accommodations are available on request for candidates taking part in all aspects of the selection process. For internal and external applicants who require accommodation in the recruitment and selection process, please contact 905-752-2588 for assistance/support.
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