Bothar Looking for IT Helpdesk Technician at Canada Full Time

We are a growing tunneling contractor based in Calgary, AB that offers its employees exciting opportunities for career growth, a great working environment, and competitive compensation.

The Company: Bothar Inc. specializes in trenchless tunneling technologies, balancing cost-effective drilling solutions with environmental protection.

Bothar is respected in the trenchless contracting industry by clients and employees alike, for our integrity, commitment to excellence, and customer orientated service.

Our great team of staff are the best in their field. They are committed to collaboration, quality, and safety. We invest in our people, and they deliver excellence!

We believe in leading through innovation and providing superior value and service to our clients and partners by with safe, high quality, and environmentally conscious trenchless solutions.

The Position: The IT Helpdesk Technician will be responsible for answering and responding to corporate and field employee issues and requests via telephone, email, walk-up, and ticketing system.

The successful candidate will be a person who has pride in providing a great level of service. They are a self-motivated individual that knows how to draw on resources to resolve issues while at the same time, knows when to ask team members for assistance.

Compensation includes equitable pay based on experience, benefits plan and health spending account.

Essential Duties and Responsibilities

• Resolve user incidents regarding software

• Conduct remote and in person troubleshooting

• Coordinate additional software requests through Bothar’s IT Consultant

• Provide support for desk phones and mobile devices (Android and iOS)

• Troubleshoot networking and connection issues.

• Create and implement a ticketing system to handle requests for troubleshooting, network and repair (if necessary)

• Support and troubleshoot network printers

• Provide users with basic training on how to use MacBook and/or PC

• Create/update any documentation as required

• Ensure all deployed assets are properly managed (status, location, and assignment) and returned hardware is tagged for disposal

• Travel to field offices and surrounding areas to support field users, if necessary

• Act as a liaison between the end users and other IT groups

Qualification

• Minimum 3 – 5 years of experience in a similar Helpdesk support/technician role.

• Post secondary studies directly related to Information Technology or similar considered an asset

Knowledge, Skills and Experience

• Solid understanding of Mac and PC operating systems

• Experience troubleshooting and resolving issues with Desktop Hardware and Peripherals (from manufacturers such as Apple, Lenovo, Hewlett-Packard, Dell, Microsoft, etc.)

• Working knowledge of Microsoft products (Windows 10, Word, Excel, PowerPoint, Outlook)

• Analytical mindset with a focus on troubleshooting, innovation and creative problem solving

• Excellent communicator with proven customer service practices providing support on phone and in person

• Effective management of priorities and multiple deadlines

• Fast learner, self-starter, proactive, positive, creative, and flexible

• Ability to thrive is a fast-paced environment

Other Relevant Information

• This position is assigned to the office, with some remote work available

• Must be resident in Canada and legally eligible to work

• Physical Demands will include prolonged standing, walking and/or sitting, use of hand dexterity, hearing and eyesight.

• Full Drivers licence required for travel to field locations

Why Should You Apply?

• Industry experience with a high performing team

• Competitive compensation and benefits package

• Opportunities for advancement

• Professional development and specialized training available

  While we appreciate all applications, only those who are selected will be contacted.

Bothar is an equal opportunity employer, and is committed to providing an equitable, diverse and inclusive workplace where all employees, whatever their gender, race, ethnicity, national origin, age, sexual orientation or identity, education, and/or disability, feel valued and respected.