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We are seeking to hire conscientious, detail-orientated and responsible individuals for the vacant position of a Customer Service Representative. The successful candidates will provide exceptional customer service to current and potential customers, assisting in customer connections and sales, account establishment, maintenance, etc.
Job duties include, but are not limited to the following:
Answering inbound phone calls and/or live chats to provide awesome customer service
Making outbound warm calls to our customers to help with their inquiries
Providing excellent customer service by guiding and helping others with a friendly attitude
Effectively utilizing and navigating internal resources to arrive at the right solution for the client (e.g. computer systems, online resources)
Participating in training and certification courses
Qualifications:
Strong interpersonal skills, including the ability to communicate effectively, both verbally and in writing
Demonstrated ability to set deadlines, manage, prioritize, and plan effectively.
Must be articulate and have an excellent command of the English language
Must demonstrate a high level of professionalism with excellent typing, communication, and computer skills
Ability to communicate with co-workers and other departments with professionalism and respect.
Job Type: Full-time
Salary: $16.00-$17.00 per hour
Benefits:
- Dental care
- Language training provided
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus pay
Work Location: One location
