Bowness Community Association Looking for Community Food & Beverage Manager at Calgary, Alberta, Canada Full Time

Organization: Bowness Community Association (BCA)

Position Description: Community Food & Beverage Manager

Reports to: Executive Director

Term and Hours of Work: Permanent Full-time, 36 hours per week

Compensation: $20.00 – $24.00 per hour based on experience and skills + tips

Benefits: Three weeks’ vacation, Health spending account, LTD benefits, 3% RRSP matched contributions, Training budget, Flexible work schedule including flex days

Company Overview:

The Bowness Community Association (BCA), located in the heart of Bowness, was established in 1963. A volunteer Board of Directors, passionate staff, and countless members and volunteers contribute to making Bowness one of the best communities to live in in Calgary. We aim to be an inclusive and welcoming space that brings the community together through programs and services, by providing a hub of information and a voice for community members, and by promoting resident participation to create an engaged, connected and proud community of choice. We strive to be an employer of choice by promoting work life balance, meaningful work, and fun!

Position Overview: 

Governed by the Vision, Mission and Values of the Community Food & Beverage Manager is responsible for managing the operations and maintenance of all the Food and Beverage facilities within the Bowness Community Centre, including The Landing daytime and evening, concession, and main kitchen. Key accountabilities of this position include running daily operations with a focus on building the team and expanding operations, oversight of Food & Beverage staff, developing and implementing menus, programs and events related to food, and providing exceptional customer service.

This position is an essential part of the Community team and works collaboratively with all staff, volunteers and other stakeholders of the Community Association. The position requires a commitment of 36 hours per week, primarily on site at the Bowness Community Association, however hours may be divided between office, home, meetings and events so some flexibility in schedule is important. The successful candidate will be a motivated self-starter with a positive attitude who has a passion for giving back to the community.

Skills and Experience

• A diploma, degree or certification in a related field or equivalent experience in similar role
• Experience in the planning and execution of large events
• Aptitude to mentor, lead and support a diverse group of volunteers 
• Proficiency in Microsoft Office Suite, Google suite, and CRM software’s 
• Strong customer service and conflict resolution skills
• Well-developed verbal and written communication skills
• Ability to work collaboratively in a team environment with management, staff, volunteers and other stakeholders
• Strong ability to prioritize work, meet deadlines and manage multiple projects
• Pro serve and Food safe required
• Criminal and vulnerable sector record check may be required

Specific Accountabilities and Expectations:

• Guide guests through the food and beverage menu, answering questions as needed
• Receive orders at the bar, prepare beverages, serve tables and take payments from guests
• Prepare and serve simple menu items using equipment such as a panini press and air fryer, ensuring food safety at all times 
• Bus tables in The Landing or concession and take dishes to dish pit, wash dishes and return them to service area
• Ensure all foods are properly handled and stored and all work areas meet sanitation, health and safety standards at all times
• Clean all kitchen/bar equipment, keep stock room organized, and ensure work stations and beverage stations are properly refilled at the end of each shift
• Perform opening and closing duties as required, including cash handling and closing the till at the end of the day
• Ensure compliance with AGLC requirements, including age verification for guests where required
• Oversee the operation and rentals of all Food and Beverage facilities at the BCA, including The Landing, Concession, and main kitchen
• Create and implement programs, events and activities, in collaboration with the community team, to bring more residents into the food and beverage venues 
• Draft policies and procedures in the Food & Beverage department of the BCA and work with staff and other stakeholders from planning to implementation 
• Work with the HR manager to facilitate all human resource processes for Food & Beverage staff including hiring, performance management, yearly reviews and dismissals
• Determine staffing requirements and create staff schedules on a monthly and seasonal basis 
• Assist the Executive Director with the monthly and yearly budgets related to Food & Beverage operations including staffing 
• Ensure compliance with all policies, procedures, rules and regulations of the BCA, including the BCA’s diversity and inclusion policy
• Coordinate with the BCA Communications Coordinator to promote the services, food events, activities and other promotions
• Negotiate and maintain supplier arrangements for food and beverage products, and monitor inventory to ensure supplies and ingredients are ordered when needed
• Ensure the highest standards of cleanliness and maintain FoodSafe standards at all times
• Implement, maintain and update records including incident reports, policy and procedure manuals, and maintenance checklists
• Prioritize and participate in weekly staff meetings, and use them as an opportunity to collaborate with the team or seek clarification or support on projects 
• Create and support a positive work environment by leading staff and volunteers in a manner that encourages personal development and capacity building
• Coach and mentor food and beverage staff to improve performance and bring out the best in others
• Use high-level customer service skills to create a welcoming and inclusive space for all users of the facility
• Collaborate with the various group organizers (ie. HUBS, events etc.), renters and facility staff and proactively work together as a team to find solutions for space management and make sure everyone has what they need
• Activate The Landing as a multi-use gathering space for various community/user groups who will be utilizing the space at various time of the day and throughout the week
• Establish and maintain replicable procedures for the day-to-day operations of The Landing, Concession and kitchens
• Oversee the daily and weekly cleaning/ organization schedule and assign tasks as necessary so that each user group has what they need to utilize the space as efficiently and effectively as possible
• Suggest creative ideas that encourage positive experiences for user groups, staff and volunteers Advocate to the team or your manager for changes that you feel are necessary to provide a welcoming and inclusive gathering space

General Accountabilities and Expectations:

• Provide exceptional customer service to all guests and users of the BCA ensuring a welcoming and inclusive space 
• Stay up to date on BCA and community activities in order to answer phone, email and walk in enquiries 
• Actively promote resident participation in the community of Bowness including membership, event and program participation, volunteerism and new initiatives
• Develop strong relationships with volunteers, residents, stakeholders, and relevant community partners encouraging positive experiences with the BCA and building of collaborative relationships as required 
• Build and maintain strong relationships with all staff of the Community Association